Nộp hồ sơ ứng tuyển
THÔNG TIN CƠ BẢN
Số lượng
1
Nơi làm việc
Huyện Phú Quốc - Kiên Giang
Giờ làm việc
Làm theo ca
Loại hình
Khách sạn/ Khu căn hộ Resort/ Khu Du lịch Hàng không/ Sân bay
Ngành nghề
Lữ hành/ Du lịch
Vị trí
Nhân viên
Cập nhật
24/07/2025 00:12
MÔ TẢ CÔNG VIỆC
- You always look for opportunities to positively surprise guests at the right moments, through small or large gestures and acts of kindness.
- Acquire excellent knowledge of the resort activities, facilities and services, as well as rooms and amenities in order to provide guests with most accurate information and suggestions.
- Acquire extensive knowledge of the local cultures and life on Phu Quoc island, local destinations and points of interest, such as production farms, cafes and restaurants, spa, shops etc.
- Create a warm and memorable welcome experience to all guests using resort transportation. Assist guest with baggage clearance and escort them to the vehicle, following Regent brand standards.
- Assist all arrival guests without resort transfer in a helpful and courteous manner.
- Solve minor problems on the spot and take immediate service recovery actions if necessary. Immediately report guests feedbacks and issues to superiors in order to find a prompt and best solution.
- Create memorable and seamless departure experience to all Regent Phu Quoc guests, paying special attention and care to VIPs and those guests who use resort transfer. Assist them with the check-in, flight seats, baggage claims and carry-on.
- Work closely with Concierge and Regent Experience Agents to have a clear communication flow, where all guests movements, special arrangements are well communicated through.
- Check daily arrival and departure reports, transportation schedule in terms of resort and/or outsourced cars, chauffeurs assignment to provide guests with smooth arrival and departure experiences.
- Prepare daily light snack and beverage for guest use at the airport desk. Monitor the quantity and raise orders based on the business needs via Assistant Chief Concierge when needed.
- Be fully conversant with immigration services, private jet arrival/departure procedures and protocols that are set by the airport authorities.
- Attend daily briefing, obtain full information on daily operation, any VIP arrival and departure arrangements and/or any additional special events that needed attention.
- Work in collaboration with other departments and provide supportive environment to other collegues.
- Build and maintain strong relationships with airport personnel, that include airline staff, custom and immigration officers, taxi and transportation companies and other hotels’ staffs.
- Communicate with colleagues through body language and voice while always maintaining a calm and gracious tone.
- Acquire professional knowledge about suggestive selling and upselling resorts services such as restaurants and bars, spa, tours and transportation, other miscellenious activities.
- Update information on the Phu Quoc Island tourism, activities and businesses on a regular basis and share this knowledge with your colleagues.
- Always live up to the standards set by the Regent brand, by assuring that you know and follow the standard operating procedures.
- Pay attention to small details, which visually expresses in a spotlessly clean workspace, outstanding services and a well-groomed appearance. Make sure that the airport deck is always in a spotless condition: sofa-chairs, coffee table are clean and well set up, TV screen displays relevant information, the lighting, smell are appropriate.
- Keep resort’s property safe and secure, treat provided working equipment and assests in a responsible and professional manner.
- Handle Lost & Found items honestly, accurately, in a professional manner and in accordance to resort policy.
- Assist in handling issues related to Lost & Found of guest luggage at the airport following airport regulations.
- Other responsibilites as assigned by a manager.
- Insurance as labor law
- At least 14 annual leave, 2 day off per week
- Relocation, repatriation allowance
- Rest and relaxation, Home leave allowance
- Accommodation, uniform, transportation and meals are provided
- Service charge as revenue
- International working environment
- Healthcare insurance for personal at least 6 months and for family after working 2 years
- 24/7 accident insurance
Previous experience in hospitality would be preferred
Commitment to delivering a high level of customer service
Be a good team player
Flexibility to work a variety of early and late shifts
Able to stand for long hours
Have a passion for customer service
Excellent communication skills
Good levels of written and spoken English
YÊU CẦU HỒ SƠ
Kindly send your CV to our email: recruitment.regentpq(at sign)ihg.com
Phone: 02973 88 0000/Hotline: 0919 290 709 (HR Department)