Assistant Manager, Compliance

Opportunity

The Assistant Manager - Compliance will support the Compliance Manager in ensuring that the organization adheres to applicable standards and in-house policies. This role involves assisting with the development and implementation of compliance programs, reviewing company practices, and leading training sessions to promote compliance awareness to distribution channels. The position requires excellent organizational skills, attention to detail, and the ability to manage multiple ongoing projects.

Key Responsibilities:
1.    Governance and Facilitation:

• Facilitate, organize and manage Disciplinary Committee monthly meetings/circulations, department monthly meeting, and play as a coordinator on following up on required action items.
• Development and continuous enhancement, revision of department policies, procedures and related documents or where required, ensuring they reflect current best practices and regulatory requirements

2.    Quality Assurance and Control Testing:

• Engage in the execution of the periodic compliance test as planned or coordinate for unscheduled PSDC check required by management, regulators on related laws, regulations, and the business code of conduct.

3.    Training and Development:

• Develop and enhance training materials periodically or as required, including competency assessments and compliance awareness campaigns.
• Establish planning and execution of annual training programs and initiatives, fostering a culture of continuous learning and compliance.
• Work collaboratively with cross-functional departments to ensure training materials are congruent with prevailing regulations and organizational policies.

4.    Sales Conduct Oversight:

• Track and update business matters and incidents to ensure strict adherence to sales conduct policies, identifying and addressing any discrepancies to maintain integrity and compliance

5.    Record Management:

• Enhance and maintain comprehensive record management system to ensure compliance with internal and external requirements.

6.    Ad hoc tasks:

• Provide support to function team as required

What we're looking for:

• Bachelor’s degree in law, business or finance from a recognized university
• Professional qualifications in law or accounting, insurance, fraud examinations, risk management are an asset.
• Customer Centric attitude and a sense of execution urgency balanced with an eye for detail and respect for data integrity.
• Able to work independently and proactively, as well as be a team player when required supporting local initiatives and regional projects.
• Familiarity with system reports and presentations utilizing excel and PowerPoint skills
• Minimum 5 years relevant experience on law, audit, quality assurance, risk management in insurance, financial services industry or regulatory bodies
• Knowledge of financial services industry, related legislations, regulators (ISA, MOF), generally accepted industry practices and professional standards, especially in Product, Sale & Distribution Compliance
• Knowledge and experience in insurance products
• Good interpersonal skills to work with various stakeholders and as a team.
• Able to work under pressure with good Compliance judgement skill.
• Good COMPUTER PROFICIENCY
• Establish and maintain relationships with all customers including employees, applicants and management and gives feedback.
• Establish and maintain relationships industry association and members.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Working Arrangement