Department Operations
LevelExperienced (Individual Contributor)
LocationVietnam - Ho Chi Minh City
The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
Job Description:
- Conduct investigation to detect and prevent fraudulent user behavior on company platforms, focusing on suspicious transaction patterns.
- Review and investigate irregular transactions/ behaviors reported by users and related stakeholders or partners.
- Assist in preparing investigation materials or supporting documents when requested by competent authorities or regulators.
- Prepare reports, case summaries, or investigation materials for internal use or audit purposes.
- Maintain accurate records of reviewed cases and support regulatory record-keeping requirements.
- Support the team with any ad hoc investigations, reporting tasks, or projects.
- Work closely with team lead and relevant stakeholders to improve and optimize SOP/process
Requirements:
- At least 1 year experience in a tech start-up (e-commerce, fintech, banking) for an operation or KYC role.
- Ability to work under pressure, analyze problems and propose solutions.
- Critical & logical thinking, problem solving skills, flexibility in handling problems.
- Proficiency communication skills in English and Vietnamese (verbal and written) to coordinate with internal stakeholders across the region.
- Good team player, positive attitude with a can-do attitude, & integrity and responsibilit.
- A fast learner who is meticulous and detail-oriented.
- Strong proficiency in Microsoft Excel, Google Sheets and Google Slides.
- Self-starter with a strong sense of curiosity.