We're looking for a CRM Senior Executive to play a pivotal role in customer retention and satisfaction. You'll manage inbound and outbound communications, act as an online sales consultant, and process contracts with online wholesalers, all while proactively resolving customer issues.
What You Will Do
- Responsible for reviewing and responding to inbound & outbound calls/chats to keep up the customer retention rate
- Act as a sales online consultant offering proactive and prescriptive advice and practical solutions to stakeholders via chat, hotline, emails,...
- Supporting CRM leads to recovering canceled orders and resolving after-sales issues raised by customers
- Maintain accurate records of discussions or correspondence with customers.
- Processing contracts with online wholesalers
Who You Are
- A recognized university degree.
- Proficiency in Vietnamese & English.
- At least 3 years of working experience in customer relations in e-commerce fields, i.e. retail, FMCG, sales, and marketing.
- Significant experience in professional client relationship management.
- Solid knowledge of digital tools & channels.
- Result-driven, flexible, and have a good sense of responsibility as well as a strong enthusiasm.
- Excellent organization and documentation skills (MS Word, Excel, PowerPoint, task management systems).
- Experience in a fast-paced work environment.
- Excellent communication skills.
Why You'll Love It
- Competitive Salary
- Performance Review (2 times per year)
- Performance Bonus (1 time per year from 0.5-month to 3-month salary amount)
- Annual Leave: 15 days and other leave types
- Private Health Insurance
- MacBook to be provided
- Good chance to explore new trends in the digital market
- Opportunity to learn and work with the most advanced advertising technology platforms
- Work in a professional, active, international, and dynamic environment