Field: Finance, securities, international forex
Position: Customer Support
Responsibilities:
- Deliver service and support to customers through live chats, emails and phone calls.
- Provide answers to customers by identifying problems, researching answers and guiding customers through corrective steps.
- Handle and resolves customer complaints or issues.
- Provide information to customers regarding the Company’s services and products.
- Follow up on the progress of the response to the customer.
- Provide feedback on the efficiency of the service processes in place.
- Escalate all/any matters to senior management as required to ensure swift resolution of pending issues.
Requirements:
- University Degree or relevant working experience
- Excellent command of Chinese (HSK5) and English
- Computer literacy to a high level
- Flexible, analytical skills, excellent communication skills, high attention to detail.
- Work in shifts: 4am-12pm and 9am-5pm, rotating shifts weekly.
Benefits:
- Salary: Negotiable (From 20.000.000 VND)
- Meal Allowance
- Working in a professional and young environment
- 5 working days/week. 12 annual leave according to regulations
- Revenue bonus, 13th-monthly according to the company’s regulations
- Social insurance
- Participate in annual team-building activities of the company
To apply: please send your CV to the email address support@alfacs-vn.com
Loại hình công việc: Toàn thời gian
Mục lương: Từ 20.000.000₫ một tháng