Floor Professional Service

Job Summary:
As a Floor Service Professional (FSP), you are at the heart of our customer experience on the gaming floor. Your role is to ensure that every guest feels welcomed, well-guided, and fully supported while enjoying our gaming facilities. You are responsible for maintaining smooth operations and delivering excellent customer service.
Experience in the e-gaming industry is not required - we welcome individuals who demonstrate a professional service mindset and a strong commitment to delivering exceptional customer service. Comprehensive training will be provided to help you thrive and grow within our company’s standards of excellence. If you enjoy connecting with people and working in a dynamic team environment, this could be the perfect opportunity for you!

Key Responsibilities:

• Assist guests with using game machines and ensure they feel comfortable and supported.
• Provide information about promotions, game rules, and membership

Chức vụ: Nhân Viên/Chuyên Viên

Hình thức làm việc: Toàn thời gian

Quyền lợi được hưởng:

• Chế độ bảo hiểm
• Du Lịch
• Chế độ thưởng
• Chăm sóc sức khỏe
• Đào tạo
• Tăng lương

• Serve food and beverages exactly as requested by customers.
• Handle customer transactions, including cash, credit card payments, and support reward payouts.
• Monitor the condition of game machines during shifts and report any malfunctions to supervisors.
• Maintain cleanliness in the assigned working area.
• Support and assist colleagues to deliver the best possible service and meet customer needs.

Requirements

• Education:
• High School Diploma with at least 3-year experience in hospitality industry or College Diploma
• Experience:
• Having working experience at hospitality industry is a plus.

Other Prerequisites:

• Female candidates only, aged between 22 and 30.
• Good English communication skills.
• Shift work: one shift will be fixed for one week, then rotated (Shift A: 6 AM – 2 PM, Shift B: 2 PM – 10 PM, Shift C: 10 PM – 6 AM).
• Applications must be submitted in English.
• Interview will be conducted entirely in English.

Benefits

1. Attractive and competitive salary compared to other service industries, details discussed during the interview.

2. Annual salary increase.

3. 13th-month salary bonus.

4. Revenue bonuses.

5. Holiday bonuses (5 times/year).

6. Performance bonuses: twice a year.

7. Monthly language proficiency bonus: $50–$400.

8. “Employee of the Week/Month/Year” awards.

9. Birthday cash and gifts.

10. Tips.

11. Meal allowance during working shifts.

12. Parking allowance.

13. Length of service rewards

14. Uniforms provided with laundry service.

15. Full participation in social, health, and unemployment insurance.

16. Premium health insurance.

17. Dynamic, modern working environment with 100% foreign customers.

18. Full professional training provided.

19. Clear career advancement opportunities.

20. Opportunities for overseas travel.