Front Desk Supervisor

The Front Desk Supervisor is responsible for managing the centre facility and monitoring the day-to-day operations in the centre. The Front Desk Supervisor is the in-charge in motivating the centre team members in performing to excellence according to Compass Offices service standards standard operating policies and processes while building up strong professional relationship with our clients.

This role will report to the Client Service Manager and work closely together with the Sales team to maximize clients’ satisfaction.

Key Responsibilities:

• Manage and maintain day-to-day operations and smoothness of the centre
• Ensure the presentation of the centre and teams are in accordance with Compass Offices standards & policies
• Ensure centre facilities are maintained in optimal standard
• Supervise, train and motivate the centre team in client service excellence
• Manage and handle client's complaints independently
• Manage and handle centre’s payment collection
• Coordinate with various departments on project management
• Liaise with building management and vendors individually
• Escalation of issues in process, system, people, etc
• Able to drive centre team’s performance to achieve company’s objectives and targets

Requirements:

• Minimum 4 years of experience in serviced office or hospitality industry
• At least 1 year of experience in supervising a team
• Customer-oriented attitude with strong interpersonal skills
• Excellent communication in written and spoken English
• Proficiency in Microsoft applications (Microsoft Word, Excel and PowerPoint)
• A strong decision-maker in handling clients’ inquiries and complaints in a prompt and precise manner
• A leader with positive thinking in motivating and maintaining good team morale
• Ability to multi-tasking and prioritizing tasks with a sense of urgency, detail-oriented and willing to learn

Please submit your resume with current and expected salary. All applications will be treated strictly confidential for recruitment purpose only.

Job Type: Full-time

Experience:

• Customer Service: 4 years (Required)

Language:

• English (Required)