JOB DESCRIPTION

Position: IT Helpdesk (Banking)

Location: Flexible between District 1 and District 4, Ho Chi Minh City.

Working hours of IT Helpdesk engineer: 8:30AM to 7:00PM (from Monday to Friday).

JOB OBJECTIVES:

Act as the IT Helpdesk engineer to work with local colleagues and Group workplace team to setup and maintain IT facilities for all end users..

KEY RESPONSIBILITIES:

Work with relevant team for setting IT workplace facility and all related application in end user’s laptops & PCs, printer, scanner, telephony.
Troubleshoot IT issues on end user’s laptop & PCs.
Work with vendor to fix all related IT workplace issues such as PC, laptop, Microsoft Office…
Implement and manage workplace technology solutions including end users’ devices, telephony, collaboration and office productivity tools, managed print.
Maintain and ensure OS, application patching on time.
Maintaining technical documentation and service catalogue on installation of software, configuration of hardware and problem troubleshooting.
Managing and getting BU requirement for IT facilities.

KEY REQUIREMENTS (Qualification/ Experience/ Skills):

Have a bachelor’s degree in IT major.
Overall experience of at least 2 years in IT field such as IT helpdesk, IT support…
Extensive knowledge of computer hardware systems.
Strong technical, analytical, and engineering competencies with hands-on experience in managing workplace environments.
Experience in IT documentation and IT facilities roll out.
Reading and understanding English documents

BENEFITS:

Loại hình công việc: Toàn thời gian

Mục lương: 10.000.000₫ - 12.000.000₫ một tháng

IT Helpdesk

IT Helpdesk Engineer