Position OverviewWe seek a dynamic Lab Sales Manager to lead our team of 6 Key Account Executives (KAEs) in managing the company’s top 200 clinic & hospital accounts and driving aggressive expansion into Public and Private Hospitals (2025 priority). This role demands a leader who embodies ownership, collaboration, and execution excellence to sustain our rapid growth while fostering a high-performance culture.
Key Responsibilities1. Business DevelopmentExecute strategies to acquire new customers, prioritizing Public Hospitals and large Private Hospitals to meet 2025 growth targets.Lead market penetration efforts with a focus on executing with excellence, ensuring alignment with company standards and customer expectations.2. Team ManagementInspire and mentor KAEs to achieve revenue targets, new account acquisition, and operational discipline.Promote a culture of teamwork, breaking down silos and encouraging cross-functional collaboration.Conduct performance reviews and coaching sessions to develop talent and maintain a can-do attitude within the team.3. Customer RetentionStrengthen relationships with key decision-makers (Lab Directors, Hospital CEOs, CMOs) through proactive, solution-driven engagement.Demonstrate high accountability by resolving customer issues swiftly with cross-functional teams (Lab Ops, Sales Ops, Tech).4. Upsell & Cross-SellDrive deeper penetration of the company’s diagnostic menu (e.g., molecular, genetics) by identifying upsell opportunities with a positive, problem-solving mindset.
Qualifications1. Basic Requirements:5+ years in IVD sales, including 2+ years managing sales teams in healthcare..Proven success in B2B healthcare sales with a focus on execution excellence.Fluency in written & spoken English.2. Preferred Experience:Background in diagnostics/lab industry with exposure to lab stakeholders.Technical knowledge of lab tests (biochemistry, histopathology, etc.).3. Key Characteristics & Cultural Fit:Strong Leadership Skills: Ability to inspire teams, make data-driven decisions, and lead by example.High Ownership & Accountability: Takes initiative, owns outcomes, and delivers on commitments.Positive Thinking & Can-Do Attitude: Thrives in challenges, motivates others, and embraces growth opportunities.Teamwork Advocate: Builds trust, fosters collaboration, and celebrates collective wins.Execute with Excellence: Meticulous attention to detail and a relentless focus on quality results.
Why Join Us?Lead in a high-growth, innovation-driven environment where ownership and initiative are rewarded.Competitive salary, bonuses, and career growth opportunities.Join a team that values collaboration, positivity, and excellence in every task.
BENEFITS – Caring for You the Way You Care for the Community
- At DIAG, we not only focus on career development for every individual but also place great emphasis on the health, well-being, and quality of life of our team. When you join DIAG, you'll enjoy a range of attractive benefits, including:
- Competitive salary with 12 annual leave days and public holidays in accordance with regulations.
- Working hours: Monday to Friday, 8 hours per day.
- Full coverage of social, health, and unemployment insurance during the probation period.- Annual health check-ups and personal health insurance for all employees.
- Meal allowance and other position-specific welfare support.
- Participation in internal cultural activities such as Company Day, Company Birthday, Year End Party, Culture Day, team building, quarterly Town Halls, and many other special occasions – where you can connect, share, and engage with the team.
WHAT SETS DIAG APART?
- Advanced Technology & Modern Lab System: DIAG makes significant investments in internationally standardized testing equipment and technology, such as ISO 15189-certified systems. Our tests are fully automated to ensure high accuracy, fast turnaround times, and the ability to serve a large volume of patients efficiently.
- Flexible Customer Services: With over 30 branches across Ho Chi Minh City and nearby provinces, along with a professional at-home sample collection team, DIAG offers a convenient healthcare experience – especially suited for today’s busy lifestyles.
- People-Centered Culture: At DIAG, we believe that people are the key to success. We foster a dynamic, professional working environment with a strong focus on training and skill development, allowing each individual to reach their full potential.
- Community-Driven Mission: Committed to raising awareness and promoting proactive healthcare, DIAG regularly conducts screening programs and partners with medical organizations and hospitals to expand our positive impact on the community.