Company Description
Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 18,000 trained professionals in a worldwide network of over 340 locations across six continents. Expeditors' promise, "You'd be surprised how far we'll go for you." is not mere hype; it is our commitment to go beyond the expectations of what companies need from a global logistics provider. Our culture is about exceeding our customers' expectations and providing a place for our employees to make a career.
Expeditors Ho Chi Minh City is recruiting Transition & Implementation (T&I) as below:
Job Description
Job Purpose:
- Be responsible for planning and managing a successful customer transition from the award of business through the daily execution of branch operations.
- They are a single point of contact for accounts identified as requiring special attention based on the complexity of the scope of services (size, multi-product, IS requirements).
- They will direct and manage the day-to-day activities of implementing new business within the Expeditors Network. This is accomplished by defining the scope and complexity of the business to be transitioned.
- They will direct cross-functional teams comprised of customers, local operation, analysts, Product and IS (support/development) personnel. Communication is required in many forms: email, project management tools and conference calls. They are responsible for successfully implementing operational and systems solutions according to the scope of services.
Responsibilities & Duties:
- Define business awarded
- Develop a transition timeline for both business and systems.
- Communicate customer's requirements to management
- Document and implement agreed upon procedures.
- Manage transition resources, scope, schedule and quality
- Point of contact for customer, sales, management, etc.
- Facilitate the resolution of open issues and minimize risk
- Communicate project status to transition team, sponsors and Branch operations
- Successfully close a transition through a service review (Quality Management Review)
- Significant travel required.
Qualifications
- University / College degree or equivalent qualifications.
- Minimum 4 years in transportation/logistics field with logistics industry knowledge
- Background in project management or project coordination
- Strong understanding of supply chain solutions
- Ability to document business process flows
- Familiarity with EDI and its use
- Recent project management experience (preferable in the logistics industry)
- Outstanding communication skills including written and presentation.
- Excellent leadership skills including facilitation, motivation, negotiation and team-building
- Organizational skills
- Problem solving/analytical skills
- Interpersonal skills to foster collaboration among team members and customer
- Ability to manage multiple tasks and projects
- Strong computer skills and general knowledge of supply chain software
Additional Information
Our working conditions
Streamlined structures, fast decision making processes, attractive and innovative workplaces, own training centers and great team spirit.
We focus on organic growth of our people and customers. Promotion from within and high retention of our employees and customers are essential to our success as a service and knowledge based organization.
Behaviours:
Adhere to the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.
Package: Expeditors offers excellent benefits
- Full time job contract
- Competitive income
- Career development and promotion opportunity
- Professional Training Plan
- Health insurance program
- Professional of working environment
- 14 annual leave days per year
All your information will be kept confidential according to Company guidelines.