Company Description
About Grab and Our Workplace
Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.
Job Description
Get to Know the Team
Grab Express in Vietnam is a part of our logistics services that focuses on providing fast and reliable delivery solutions. The team is dedicated to ensuring that packages are delivered, whether it's for personal use or our needs. We handle a variety of delivery options, including same-day delivery, which is super convenient for urgent needs. The team is also focused on customer satisfaction, ensuring that both senders and recipients have a smooth experience.
Get to Know the Role
We are looking for a Logistics Manager with commercial and sales experience to increase business growth for GrabExpress. You will take full ownership of both strategic partner development and operational execution, ensuring that sales targets and service excellence go hand-in-hand.
You will report to Head, GrabExpress.
You will work onsite at HCM City.
The Critical Tasks You Will Perform
Commercial Growth & Partner Management
•Own and implement growth strategies to expand GrabExpress's market share across important customer segments (B2B and SMEs).
•Lead the sales and account management teams to acquire new partners and grow existing accounts through upselling and cross-selling.
•Develop and manage incentive schemes, sales plans, and monthly targets to improve performance.
•Monitor and improve P&L for commercial operations; identify main levers for increasing revenue and margin.
•Build data-driven business cases for new growth programs, using customer insights and competitor benchmarks.
•Collaborate with teams (Marketing, Product, Strategy) to design and launch impactful go-to-market plans.
Operational Excellence
•Lead the logistics operations team and service quality.
•Align commercial and operational goals to provide a seamless customer experience.
•Work with the tech and operations teams to propose new features, or automation team.
•Stay on top of industry trends and competitive intelligence to keep GrabExpress ahead in the market.
Qualifications
What Essential Skills You Will Need
- Bachelor's degree in Business, Logistics, Marketing, Economics, or related field.
- Minimum 5 years of experience in Logistics, FMCG, or eCommerce with a track record in commercial or sales leadership.
- Experience about P&L ownership.
- Experience hitting/exceeding sales targets and leading teams.
Additional Information
Life at Grab
We care about your well-being at Grab, here are some of the global benefits we offer:
- We have your back with Term Life Insurance and comprehensive Medical Insurance.
- With GrabFlex, create a benefits package that suits your needs and aspirations.
- Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
- We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
- Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours
What We Stand For at Grab
We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.