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Job Description
Job Title: Medical Representatives - Public & General Customers
Location: Ho Chi Minh, Vietnam
About the role:
Vaccine Business Unit (VBU) at Takeda Vietnam carry the mission of protecting Vietnamese people against dengue fever, a disease which remains a high burden to healthcare system globally as well as in the country.
The Medical Representative (MR) – Public and General Customers will play a critical role in implementing the defined strategy of Vaccine BU towards a sustainable growth of Vietnam from commercial perspective and with a focus on customers.
How you will contribute:
Following are the areas of focus for the position of NSM – Public and General Customers at Takeda Vietnam:
Customer Management
Be the first contact point for the assigned customers/KOLs/HCPs in Public and General accounts for all queries related to company product.
Take accountability of territory action planning (TAP) for assigned accounts that will be aligned with overall Takeda Vaccine business and brand strategy.
Build and nurture strong, long-lasting relationships with customers and partners, understanding their unique needs and delivering tailored solutions with excellence.
Work closely with the other peers in Field force, marketing and medical to ensure One-Takeda image and One voice to KOLs and HCPs across channels nationwide.
Stay abreast of market information and market trend (including updated news on regulation related to our business, customer insights, market insights, performance of territory and keep track in-arm data of our product, etc.) and provide on-time feedback and inputs to RM, marketing and medical team that contribute to brand planning, TAP and impactful scientific engagement with HCPs.
Commercial Performance Excellence
Execute excellently commercial engagement activities as per TAP (group product presentation, promotional call (F2F and F2F equivalent), activities at symposium such as stationing booth, providing disease awareness leaflet to vaccination centers, send Rep trigger email, etc.)
Provide HCPs and decision makers of hospital/ institutes/ vaccination centers with on time and accurate data and information about product of Takeda and objection handling.
Coordinate efficiently with internal cross functions to provide on time and accurate information to customer’ queries about product’s data and evidence, supply and demand, scientific engagement activities from Marketing, medical and commercial team and PV related matters.
Ensure aligning his/her activities at assigned territory/accounts with the Vaccine BU’s objectives, marketing plans and channel’s direction.
Take charge of tender planning and administration tasks at assigned public accounts when and where is required.
Provide NCM and RM with accurate forecasting, data tracking, in-arm data, including but not limited to tender, promotional scheme at vaccination centers for Takeda’s vaccine and other vaccine that may impact team’s performance.
Collect e-consent of HCPs for omnichannel engagement activities
Ensure zero % of non-compliance for all activities and materials in execution
What you bring to Takeda:
Education and Experience Requirements
Essential:
Mandatory to hold a university or college degree in medicine or pharmacy
Compliance mind-set is a must
Excellent communication and presentation skills in Vietnamese
Desired:
Experience in pharmaceutical industry as MR or intern
Experience in vaccine, regardless of role and responsibilities
Good command of English (verbal, reading and writing)
Key Skills, Abilities, and Competencies
Open to learn new knowledge and skills
With a mindset towards business partnering
Self-motivated and results oriented
Ability to work independently and in a team
Versatile and resilient, ability to stay positive in a pressure environment and work towards delivering results
Complexity and Problem Solving
Customer complaint handling
Keep good rapport with key decision makers and KOLs in the hospitals/ institutes/ vaccination centers.
Internal and External Contacts
Internal stakeholders: Vaccine medical, Vaccine marketing, and other peers in Vaccine Team; VN Ethnic and Compliance Officer, Business Operation (Commercial Excellence, Training); PV; Human Resource.
External stakeholders: Management/ procurement/ tender/ pharmacy department, KOL, prescribers at Hospital/ Institute/ CDC/ public and private vaccination centers
Other Job Requirements
Travelling time: approximately up to 70% per month in the first 6 months and up to 85% in subsequent months (on average of 18 to 19 days on field a month)
More about us:
At Takeda, we are transforming patient care through the development of novel specialty pharmaceuticals and best in class patient support programs. Takeda is a patient-focused company that will inspire and empower you to grow through life-changing work.
Certified as a Global Top Employer, Takeda offers stimulating careers, encourages innovation, and strives for excellence in everything we do. We foster an inclusive, collaborative workplace, in which our teams are united by an unwavering commitment to deliver Better Health and a Brighter Future to people around the world.
Empowering our people to shine:
Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law.