Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.
Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.
Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.
THE ROLE
You will be positioned in Ho Chi Minh City under the supervision of the Head of Business Development and working with all Head of Department, working on assignments of the Vietnam Cluster (including Vietnam and Cambodia), and international assignments in the region (Singapore, India)
WORK RELATIONSHIP
- Internal: Heads of Department CMA CGM Vietnam Agency/ CMA CGM Cambodia Agency/ APAC Regional Business Excellence Managers / APAC IT / End users of different business divisions
- External partners: IT solution providers, partner startups.
RESPONSIBILITIES
- Process Improvement & Deployment
- Lead local improvement projects/initiatives to support shipping division targets, such as reducing costs, improving efficiency and productivity, increasing revenue, improving customer experience, and supporting green initiatives.
- Collaborate with business stakeholders and division/department on business processes, performance monitoring, improvement analysis, solutioning, and governance.
- Investigate challenges reported by end users for business processes or systems.
- Ensure effective risk management and business continuity planning
- New Tool Deployment
- Contribute to the definition and implementation of business projects related to change management or digital initiatives.
- System support & collect enhancement requirements: Nova Salesforce, LARA (ERP system), Electronic Delivery Order, Electronic Release Order
- Agency Performance
- Support offshoring projects to Global Business Services in India
- Define action items to reach KPI targets in collaboration with Agency Management
- Innovation
- Leverage new technologies to foster differentiation and reduce costs, and identify potential projects for automation and digitalization
- Familiarity with IT and AI/Gen AI technologies or a strong aspiration for learning and leading those areas
QUALIFICATIONS AND PROFILE
- Degree in Maritime Business, Logistics or Supply chain, or business management
- At least 3 years in project management and/or business process improvement.
- Ability to quickly adapt to new applications.
- Strong experience in Process Automation, Business Process Management roles, in shipping or supply chain or logistics industry.
- Experience in data retrieval, analysis, and reporting practices to translate results into meaningful business insights.
DISCLAIMER
Employees with disabilities must meet qualification standards that are job-related and consistent with business necessity and must be able to perform the “essential functions” of the position, with or without reasonable accommodation. This job description only contains of key accountabilities. It’s subject to change to meet business requirements.
Come along on CMA CGM’s adventure !