Nộp hồ sơ ứng tuyển
THÔNG TIN CƠ BẢN
Số lượng
1
Nơi làm việc
Yên Bái
Giờ làm việc
Làm theo ca
Loại hình
Khách sạn/ Khu căn hộ Resort/ Khu Du lịch Nhà hàng/ Bar/ Pub
Ngành nghề
Quản lý, điều hành
Vị trí
Giám đốc, phó giám đốc Bộ phận/ Trưởng phòng/ Tổ trưởng
Cập nhật
25/08/2025 18:11
MÔ TẢ CÔNG VIỆC
B. JOB PURPOSE
To oversee the overall operations of the Spa department, ensuring exceptional service quality, maximizing revenue, and developing a high-performing team through effective training and leadership. The Spa Manager is responsible for strategic planning, guest satisfaction, financial performance, and compliance with company standards.
C. KEY RESPONSIBILITIES
I. SERVICE QUALITY & OPERATIONS
Ensure consistent delivery of high-quality spa services aligned with brand standards.
Monitor guest feedback and implement service improvements.
Conduct regular inspections of spa facilities to ensure cleanliness, safety, and ambiance.
Resolve guest complaints promptly and professionally.
Develop and update spa service menus and packages based on market trends and guest preferences.
Ensure compliance with health, hygiene, and safety regulations.
II. REVENUE & BUSINESS PERFORMANCE
Develop and execute strategies to maximize spa revenue and profitability.
Monitor daily sales, service bookings, and retail performance.
Analyze financial reports and implement cost control measures.
Collaborate with marketing and sales teams to promote spa services and packages.
Manage inventory and procurement of spa products efficiently.
III. TEAM MANAGEMENT & TRAINING
Lead, motivate, and manage the spa team to achieve performance goals.
Conduct regular training sessions to enhance service skills and product knowledge.
Develop career paths and succession plans for spa staff.
Ensure all team members adhere to company policies and grooming standards.
Evaluate staff performance and provide constructive feedback.
IV. ADMINISTRATION
Prepare departmental budgets, forecasts, and reports.
Maintain accurate records of staff training, guest feedback, and operational metrics.
Ensure proper scheduling and shift planning to optimize manpower.
Oversee compliance with internal procedures and external regulations.
D. PERFORMANCE EVALUATION CRITERIA
Guest satisfaction scores and feedback
Revenue growth and profitability
Staff development and retention
Operational efficiency and compliance
Mystery shopper results
Cleanliness and maintenance of spa facilities
QUYỀN LỢI ĐƯỢC HƯỞNG
Attractive income package
Mức thu nhập hấp dẫn
Professional working environment with many opportunities for career advancement
Môi trường làm việc chuyên nghiệp cùng nhiều cơ hội thăng tiến
Receive 100% salary and service charge from the probation period
Hưởng 100% lương và phí phục vụ từ thời gian thử việc
Participate in social insurance from the probation period, plus supplementary insurance for employees
Tham gia bảo hiểm từ thời gian thử việc, kèm bảo hiểm bổ sung cho người lao động
Training and development under Accor’s training programs
Được đào tạo và phát triển theo chương trình đào tạo của Accor
Other Heartist benefits according to Accor programs
Quyền lợi khác của Heartist theo chương trình của Accor
YÊU CẦU CÔNG VIỆC
Key Competencies / Yêu cầu kỹ năng
- Good English and Vietnamese communication skills
- Strong presentation and training delivery skills
Tốt nghiệp Cao đẳng/ Đại học các trường phù hợp.
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