Regional Head - Techcombank Account

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And as part of our marketing, distribution & partnership team, you’ll play a vital part in advancing this movement. From inspiring meaningful connections with customers, partners and other stakeholders, to delivering purpose-led brand positioning and messaging, you'll be making a positive, healthy impact across all channels. You will have a unique and important part to play in helping more people live Healthier, Longer, Better Lives. 

So if you believe in inspiring a better future, read on.

About the Role

Branch Engagement: 10%

• Build strong relationship and engagement with respective stakeholders of bank partner, including Regional Director, Regional Banca Managers, and key Branch managers within assigned sales regions/areas.
• Hold deep understanding of the Bank’s business execution plan to deliver supporting actions and resources to achieve monthly and annual sales targets.
• Maintain effective relationship and engagement with other stakeholders, including higher and junior bank management team.

Sales Target Delivery: 60%

• Based on sales productivity and sales funnels reports to advise Regional Banca managers on solutions to enhance sales performance via improvement of conversion rates in each step of the sales process with the aim to deliver monthly and annual sales targets.
• Implement solutions for sales performance improvement including product workshop, E2E operation workshop, sales process, and sales skill training... with focus on role-play, skill drills, coaching and assessment.
• Manage sales quality indicators and advise Regional Banca managers and salesforces on sales quality actions, ensuring sales of the right product to the right customers.
• Join field work with bank salesforces to assist big deal and provide coaching and performance feedback. Also hold best practice sharing among different salesforces.
• Organize train-the-trainer sessions for TIS leader and Branch manager on sales skills, product and process operation.
• Conduct day-to-day review of sales results and pending cases with BDM.
• Take accountability on increasing persistency (FY) & sales quality indicators.

Policy Servicing: 10%

• Oversee quality and service indicators, including issuance/submission ratio, ACK, CFI, Welcome call connection ratio, claims, complaints, and persistency.
• Foster a strong sales and customer centricity culture by collaborating with colleagues and partners to enhance partner and customer experiences, and workforce productivity.

Conduct Continuous Sales Coaching (internal and external): 20%

• Motivate and support BDM to conduct workshop/training/coaching to bank staff to improve their capability.
• Handhold and provide mentorship & guidance to coach new BDM daily, providing joint branch visits, sharing best practices, and skill development.
• Inspire, develop the team members with mentoring, coaching, motivation, and information in leading them to achieve their objectives and goals, and develop their mindset and capabilities. Manage team members to increase team performance and productivity levels.
• Enhance capability of team members and ensure individual development plans (IDP) are established for team members.

Take on different responsibilities, tasks, and management areas assigned by the Account Head or CPDO from time to time to meet business requirements or other requirements

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.