YOUR MISSION
- Strategically provide the highest levels of service to PUMA customers within a Retail Store to achieve or exceed sales, KPIs, and profitability goals to position PUMA as the most desirable sports lifestyle brand in the world
- Accountable for ensuring individual performance consistently achieves or exceeds sales, KPIs and profitability goals through the effective servicing of customers
- Guarantee consistently high standards of customer experience within the Store in accordance with PUMA’s Cornerstones and service standards
- Responsible for attending, participating in and demonstrating proficiency in all training programs, both Domestic and Global, and achieving required results within Store
- Analyze customer profiles, identify buying trends, and competitive information to impact and drive business. Attend and participate in Loss Prevention education, training and awareness programs. Responsible for Loss Prevention compliance within store. Prepare store and participate in Physical Inventory counts as directed by Store Manager
- Communicate merchandise opportunities to Store Manager. Participate in all Marketing opportunities and events as required by Store Manager
- Participate in new store openings and/or store closings; travel may be required. Attend all offsite training and position related meetings as required by Store Manager; travel may be required
- Responsible for execution and processing of both incoming and outgoing merchandise. Accountable for ensuring execution and maintenance of all Visual Directives as well as guaranteeing the visual presentation of the Store always meets or exceeds PUMA standards
- Maintain physical condition of Store according to relevant guidelines and communicate maintenance needs to Store Manager in a timely manner
- Required to comply with all operational core competencies and key accountabilities. Abide by all requirements necessary to maintain a safe and compliant working environment; required to report all instances when this is not achieved
- Required to work non-traditional hours; weekends, evenings, holidays; overtime may be required in this position
YOUR TALENT
- Two years of experience in a focused, customer service oriented retail environment (preferably apparel/footwear) with a results-driven track record
- Proven ability to exceed sales goals, (previous work in a commission-based position preferable), demonstrated ability to provide high levels of customer service, ability to reason through complex issues, demonstrates effective communication, ability to present information to large groups