Purpose of this position / Position summary
The Aftermarket Sales Engineer is responsible in driving revenue growth through the identification and development of aftermarket sales opportunities in Vietnam. This role requires a combination of technical expertise, strong sales acumen, and exceptional customer relationship management skills.
Primary duties and responsibilities
Sales Growth: Develop and execute strategic sales plans to expand market share and drive revenue growth within assigned territories.
Identify and Qualify Sales Opportunities: Proactively identify aftermarket sales opportunities within existing client accounts and new prospects. Evaluate customer needs and requirements to recommend appropriate aftermarket products and services.
Funnel Development: Participate in exhibitions, seminars, webinars etc. to generate more sales and opportunities.
Technical Consultation: Serve as a subject matter expert on our products and services, providing technical consultation and support to customers. Understand customer challenges and recommend tailored solutions to meet their specific needs.
Proposal Development: Prepare and present compelling proposals and quotations to customers, outlining the features, benefits, and value proposition of our aftermarket products and services. Collaborate with internal teams to ensure accurate and timely proposal development.
Relationship Management: Build and maintain strong relationships with customers, ensuring high levels of customer satisfaction and retention. Act as the primary point of contact for aftermarket sales inquiries, addressing customer concerns and inquiries promptly and effectively.
Collaboration: Collaborate cross-functionally with internal teams, including Applications, Service, Sales, Back Office, and Logistics to ensure seamless delivery of aftermarket products and services. Communicate customer requirements and feedback to internal stakeholders to drive product enhancements and improvements.
Reporting: Generate a monthly sales progress report for assessment by the supervisor.
Market Analysis: Stay abreast of market trends, competitor activities, and industry developments related to aftermarket products and services. Provide insights and recommendations to management based on market analysis to enhance our competitive positioning.
Education requirements / Experience / Job Specifications
State the minimum qualifications required to successfully perform the job. These qualifications that are necessary for someone to be considered for the position.
All qualifications must comply with provincial human rights legislation.
Education / Professional Certification
Preferred level of education (unskilled/vocational training/bachelor/university degree); preferred Institutes if any.
- Degree in Engineering or Business Studies / Business Administration.
Experience
Number of Years / Relevant Experience / Preferred Industry
- At least 3 years’ experience in Technical Application or Aftermarket Sales position.
- Ability to articulate technical information in a simplistic and concise manner.
- Experience using MS Office application.
- Knowledge of Engineering, Manufacturing or Inspection/Quality processes is a plus.
- Previous experience in Selling or support CAD, CAM, Statistical Software is a plus
Knowledge / Skills / Other characteristics
Any Special Knowledge/Skill that is required for the function
- Ability to read and understand technical drawings.
- Excellent analytical and problem-solving skills
- Good command of written and spoken English
- Sales process, Technical Content creation, Demonstration of Solutions
- Presenting confidently and clearly to a medium to large audience.
- Capability to work autonomously without direct supervision, while also demonstrating strong teamwork skills.
Working conditions & Other Attributes.
List working conditions, health parameters, any other (legally) required information
- Requires working in the field, directly at customer sites.
- Extensive travelling is required.
- Abide strictly to non-disclosure clauses e.g.: Compliance handling sensitive data.
- Adheres to ZEISS code of conduct.
Your ZEISS Recruiting Team:
Doan Le Thuy Duong, Sayem Chowdhury