Sales Specialist - Tru by Hilton Ha Long Hon Gai City Centre
Position Purpose
The Sales Specialist will play a key role in driving revenue by identifying new business opportunities, managing client relationships, and supporting sales efforts. This role is ideal for a results-oriented individual with a passion for sales and hospitality, seeking to contribute to the success of the hotel while developing professionally in the industry.
Duties & Key Responsibilities
Sales Support & Lead Generation:
Lead Identification: Proactively identify new business opportunities through research and outreach to potential clients, both locally and regionally.
Prospect Outreach: Engage with potential clients by initiating contact, following up on leads, and scheduling meetings or site visits to showcase the hotel's offerings.
Database Management: Maintain and update the hotel’s customer relationship management (CRM) system to ensure all client interactions, sales activities, and follow-ups are documented accurately.
Client Relationship Management:
Client Communication: Serve as the primary point of contact for clients, responding to inquiries, managing communication, and providing detailed information about hotel services and offerings.
Follow-Up: Regularly follow up with clients to ensure satisfaction, resolve any concerns, and maintain long-term business relationships.
Proposal Preparation: Assist in creating tailored proposals, presentations, and contracts for potential clients, ensuring they meet the hotel's objectives and pricing structure.
Market Research & Competitor Analysis:
Market Trends: Conduct research on market trends, customer preferences, and competitive offerings to better position the hotel in the market.
Competitive Intelligence: Monitor competitors’ pricing, promotions, and services, offering insights to keep the hotel competitive and up-to-date on industry developments.
Sales & Revenue Target Achievement:
Target Support: Actively contribute to achieving monthly and quarterly revenue targets by driving new business opportunities and expanding the hotel's client base.
Report Generation: Support in the preparation of regular sales reports to track performance against targets, providing insights into key areas of success and opportunities for improvement.
Event & Business Support:
Sales Events: Assist with organizing and attending promotional events, trade shows, and sales missions to boost the hotel’s visibility and generate new business leads.
Client Visits & Site Inspections: Coordinate site inspections and client visits to ensure the hotel is presented professionally and aligned with the client’s needs.
Requirements
Understand and follow hotel policies, departmental rules, and SOPs.
Plan sales calls properly to maximize results.
Meet and service in-house FIT clients, groups and organizers.
Oversee that group orders are routed to all departments concerned.
Carry out negotiation for rates with corporate clients and travel agents.
Follow-up on correspondences.
Submit weekly sales plans and reports.