Seafreight Operation Supervisor

Mô tả công việc:

(Mức lương: 27 - 39 triệu VNĐ)

PURPOSE AND SCOPE

• Oversees and manages the daily operations of a company's sea freight activities, ensuring smooth and efficient movement of goods.
• Supervising and leading a team of sea freight operations executives, providing guidance, training, and performance management.

RESPONSIBILITY AUTHORITY

• Lead the Customer service team for Sea freight – Key Account
• Liaise with customers on the standard operating procedures
• Prepare and manage customer key operation performance reports
• Promptly handle customers / team escalations
• To implement corrective actions and preventive measures for immediate service recovery
• To co-ordinate with Ocean carriers for bookings / uplift upon escalation from team
• Review the profit & loss of each shipment
• Review & approve changes of work processes before escalation to line Manager
• Conduct recruitment exercise for officer / executive position when needed
• Provide related training to new staff assign to the team
• Joint customer visit to resolved operations issue when necessary

Chức vụ: Nhân Viên/Chuyên Viên

Hình thức làm việc: Toàn thời gian

Quyền lợi được hưởng:

13th salary, annual bonus; KPIs bonus, company trip, family trip, individual development training
Willing to work overtime (out of office hours, weekend, break days) to finish tasks assigned
Go to business trip as required
Join some Projects when needed

Yêu cầu bằng cấp (tối thiểu): Đại Học

Yêu cầu công việc:

QUALIFICATIONS AND KNOWLEDGE

• Bachelor Degree : College or University
• Knowledge : Forwarding and Logistic
• Good communication skills in English, both written and spoken
• Proficiency logistics systems and online
• Good communication skills in English, both written and spoken.
• Good Computer skills (MS Office) : Word, Excel, Power point

EXPERIENCE

• Minimum 5-8 years in ocean freight operations, with experience in a supervisory role
• Possess excellence communication and interpersonal skill.
• Pleasant personality and a good team player
• DGR trained will be an advantage

SKILLS & COMPETENCY

SKILLS Rating

• Team work 4
• Adaptability 4
• Communication 4
• Initiative 4
• Customer – oriented 4
• Planning – Organizing & Supervising 4

COMPETENCY Rating

• Integration 4
• Customers Centric 4
• Integrity 4

SPECIAL REQUIREMENTS

• Willing to work overtime (out of office hours, weekend, break days) to finish tasks assigned
• Go to business trip as required
• Join some Projects when needed

Yêu cầu giới tính: Nam/Nữ

Ngành nghề: Chăm Sóc Khách Hàng,Giám Sát Bán Hàng,Giao Nhận Hàng,Kho Vận,Kinh Doanh/Bán Hàng