Senior GenAI Machine Learning Engineer

Job Description

WORK LOCATION: Da Nang/Ha Noi/HCM

ABOUT COMPANY
A subsidiary of the FPT Group, FPT Software is known as a leading global information technology service provider headquartered in Vietnam. With over 33,000 employees working in 83 offices across 30 countries on five continents, FPT Software consistently delivers the best solutions to more than 1000 clients, including 100 Fortune 500 companies. Placing human resources as the cornerstone of its achievements, employee experience is our top priority in continually creating an innovative, open, and enjoyable work environment for every member.

In 2023, FPT Software officially made its mark on the global billion-dollar company list. This is evidence of the talent and efforts of multiple generations of employees at FPT Software.

Why not explore your potential and embark on a brilliant journey with us?

In this position you will drive the development of GenAI activities globally, and bring expertise to leverage Large Language Models (LLMs) across languages and modalities for AI-driven products. You will work on LLMs, prompt engineering, system integration, agents orchestration and more using frameworks such as Langchain, AWS Bedrock, or similar. This role offers an opportunity to innovate in an insurtech environment, delivering next generation Gen AI solutions that modernize how the business operates, working closely with the Head of AI, data scientists, engineers, and product manager.

RESPONSIBILITES

• Building and integrating generative AI applications for customer interactions by using LLMs and orchestration frameworks.
• Driving the design, development and scaling of internal AI agents and customer-facing agentic solutions such as GenAI-powered Contact Centers
• Designing and deploying custom solutions on AWS Bedrock by using foundation models from leading providers.
• Fine-tuning and evaluating large language models by using proprietary and external datasets.
• Building scalable APIs and backend services to support real-time AI inference.
• Ensuring reliability, privacy, and accuracy of Gen AI responses by applying testing and monitoring tools.
• Contributing to governance efforts by ensuring generative AI solutions follow responsible AI principles, including transparency, data privacy, and compliance with industry standards.
• Working with the data science team to apply generative AI to other business areas, including document processing, claims decisioning, and reporting.
• Supporting bolttech global GenAI roadmap bringing expert insights on the technology to adopt
• Documenting solutions and collaborating with engineering, product, and customer teams to align requirements and output.
• Tracking industry trends and recommending tools or approaches to improve system performance and capability.

REQUIREMENTS

• 6+ years of experience in AI and machine learning, out of which 3+ years of experience in machine learning engineering, NLP, Generative AI, and LLM technologies.
• Experience with LLM Agentic workflows and frameworks (Langchain, LangGraph, LlamaIndex, etc.).
• Knowledge and experience with transformer architectures, prompt engineering, retrieval-augmented generation (RAG), guardrails, and LLM evaluation methodologies.
• Proficiency in spoken and written English at a minimum B2/C1 level
• Hands-on experience of MLOps and LLMOps is desired.
• Knowledge of design, implementation and management of distributed training pipelines for LLMs to ensure scalability and efficiency are nice to have.
• Advanced knowledge of Python and some experience in ML frameworks (PyTorch, scikit-learn, etc.) for training, fine-tuning, and deploying generative models is desired.
• Experience with Cloud technology, preferably AWS.
• Experience with Voice Conversational AI will be a big plus.
• Ability to contribute both independently and as part of a team.
• Excellent analytical and problem-solving skills.
• Excellent listening, communication, interpersonal and presentation skills to articulate complex technical ideas to cross-disciplinary internal and external stakeholders

WHAT COMPANY OFFERS

• Salary range: $1300-$3000
• Singing bonus up to 20M
• FPT Care insurance plan tailored for FPT employees
• Attractive annual summer vacation allowance
• Sponsored training courses for personal growth and up to 100% coverage for certification costs
• Global and inclusive workplace with monthly cross-cultural events
• International exposure and career growth across global locations
• Work-life balance benefits with a flexible leave policy and annual health check-ups to support employee well-being

Special offer for senior level

• Relocating package: Up to 100M (for senior candidates from Hanoi/HCMC to Danang City);

CONTACT

• Name: Tran Thi Nhu Quynh (Ms.) – Talent Acquisition Specialist
• Department: Central Talent Acquisition – FPT Software Workforce Assurance – FPT Software Da Nang Company Limited
• Email: recruitment@fpt.com
• Website: www.career.fpt-software.com

Offered Salary

Negotiable




Career Level

Senior




Experience

5 Years




Qualification

Bachelor Degree