Senior Global Customer Success Executive

Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company. We are Making Possible™ products and solutions that help advance the industries we serve, providing branding and information solutions that optimize labor and supply chain efficiency, reduce waste, advance sustainability, circularity and transparency, and better connect brands and consumers. We design and develop labeling and functional materials, radio-frequency identification (RFID) inlays and tags, software applications that connect the physical and digital, and offerings that enhance branded packaging and carry or display information that improves the customer experience. Serving industries worldwide — including home and personal care, apparel, general retail, e-commerce, logistics, food and grocery, pharmaceuticals and automotive — we employ approximately 35,000 employees in more than 50 countries. Our reported sales in 2024 were $8.8 billion. Learn more at www.averydennison.com.

Job Summary:

Drive the executions of the strategies initiated by the Global Account CS team for bringing high-quality customer services to clients, while cultivating and expanding the Solutions Group's client base through exceptional customer service and relationship management.

Key Responsibilities:

• 
  To be the dedicated contact point to clients and commercials in the CS team for coordinating service-related inquiries, issues, report generation and ad hoc data collections with site CS teams;

• Assist Global Account CS supervisors or managers in executing the actions that have to be implemented across site CS teams

• Support commercial activities for brands with low selling activities, including customer visit, pricing, forecast and pipeline management;

• Handle complaints involving multiple sites, provide overall order impact visibilities and do necessary escalations;

• Support global program deployments involving multiple sites, ensure sites understand the requirements and are ready for the first orders;

• Build the connection with site CS teams for better communication and escalation support;

• Standardize the service performance to clients by monitoring the metrics regularly;

• Support brand-specific initiatives for achieving the brand pipelines;

• Collaborate effectively across all functional teams to develop selling strategies, align with Go To Market Strategies;

Requirements：

• At least 5 years experience in marketing, customer service or merchandising in a B2B environment

• Proficient in English communication, both written and spoken;

• Able to work under great pressure.

Competency

• Experience in leading a team

• Ability to prioritize

• Customer-focused approach

• Ability to analyze data

• Ability to delegate and monitor

• Confident in coordinating cross-functional & cross-business teams on projects and driving resolution

• Solutions-oriented and agile mindset

• Excellent communication skill

• Travel and non working hours meeting / call required

AVERY DENNISON IS AN EQUAL EMPLOYMENT OPPORTUNITY PROVIDER