Senior Global Microsoft Endpoint Engineer

Job Description

This role is part of a Global Endpoint computing team, responsible for development, standardization, and management of the company’s global PC and mobile device infrastructure.

• Manage and maintain a global co-managed Intune and Configuration Manager environment with of over 25,000 endpoints

• Develop and perform software deployments and operating system configuration changes using various software development & automation techniques.

• Provide direct 3rd line end user support for escalated PC and mobile device issues and needs.

• Work with vendors as needed to resolve application or end user issues.

• Identify improvements in existing functionality and recommend enhancements.

• Manage and deliver project activities as part of the overall roadmap.

• Be able to investigate issues under tight time constraints and be able prioritize work accordingly.

• Be able to work with minimal supervision.

• Write and maintain appropriate documentation

Key Performance Measures

• The availability of the Microsoft Endpoint manager services to the business.

• Delivering project goals to the required standard and on time.

• Resolving personally assigned incident tickets promptly to the expected standard.

Qualifications

• 
  Bachelor or Master degree with relevant background (e/g Information Systems), or similar Proven track record of successful projects in the area of Microsoft Endpoint managemen

• 5 years’ experience supporting Windows client OS with minimum of 2 years supporting Windows 10/ 11

• 5 years’ experience developing, implementing, and administrating Microsoft Configuration Manager / MECM and Intune

• Good understanding of where endpoint management fits into wider IT and reliant \ dependent technologies (AD, GPO, Entra, Networking etc…)

• Endpoint management Certified preferred.

• Proficiency in PowerShell scripting.

• Problem solving skills coupled with a strong customer focus.

• Excellent communication both written and verbal.

Additional Information

Key Relationships:

• Manager Global Endpoint computing team

• Digital Workplace Services – Endpoint Computing Team

• End User Support Services Team

Additional Information

Renesas is an embedded semiconductor solution provider driven by its Purpose ‘To Make Our Lives Easier.’ As the industry’s leading expert in embedded processing with unmatched quality and system-level know-how, we have evolved to provide scalable and comprehensive semiconductor solutions for automotive, industrial, infrastructure, and IoT industries based on the broadest product portfolio, including High Performance Computing, Embedded Processing, Analog & Connectivity, and Power.

With a diverse team of over 21,000 professionals in more than 30 countries, we continue to expand our boundaries to offer enhanced user experiences through digitalization and usher into a new era of innovation. We design and develop sustainable, power-efficient solutions today that help people and communities thrive tomorrow, ‘To Make Our Lives Easier.’

At Renesas, you can:

• Launch and advance your career in technical and business roles across four Product Groups and various corporate functions. You will have the opportunities to explore our hardware and software capabilities and try new things.

• Make a real impact by developing innovative products and solutions to meet our global customers' evolving needs and help make people’s lives easier, safe and secure.

• Maximize your performance and wellbeing in our flexible and inclusive work environment. Our people-first culture and global support system, including the remote work option and Employee Resource Groups, will help you excel from the first day.

Are you ready to own your success and make your mark?

Join Renesas. Let’s Shape the Future together.

Renesas Electronics is an equal opportunity and affirmative action employer, committed to supporting diversity and fostering a work environment free of discrimination on the basis of sex, race, religion, national origin, gender, gender identity, gender expression, age, sexual orientation, military status, veteran status, or any other basis protected by law. For more information, please read our Diversity & Inclusion Statement.