Senior Officer, Student Recruitment Operations

British University Vietnam (BUV) is the first and only international university in Vietnam to directly award British degrees from the prestigious University of London and other UK universities. BUV is rated a 5 Star university of excellence by the world recognised QS accreditor and is also recognised with a University-wide accreditation from the UK’s Quality Assurance Agency (QAA).

BUV has three main brand drivers:

• Offering accredited British and international higher education and training in Vietnam.
• Providing 5-star university campuses, learning spaces, and services.
• Including a Personal and Social Growth (PSG) Program that prepares students for the future of life and work.

Established in 2009, BUV provides teaching for both undergraduate and postgraduate programmes. Employability rates for students are exceptionally high with 100% of graduates from BUV either employed or continuing higher education within 3 months after graduation.

Students study at BUV’s award winning campus in the Ecopark township near Hanoi. With its state-of-the-art teaching and learning facilities and an iconic design, BUV is recognised as one of the best educational environments in Southeast Asia.

POSITION PURPOSE

This position plays a vital role in supporting the student recruitment process by ensuring smooth operational workflows, accurate data management, and timely coordination across departments. By streamlining systems and enhancing the applicant experience, this role directly contributes to meeting enrollment targets and improving overall recruitment efficiency

AREAS OF RESPONSIBILITY

Administrative & Operational Support

• Maintain accurate and updated applicant records and databases (CRM and spreadsheets). Ensuring that student recruitment staff understand and effectively use the CRM to fully record student application information.
• Support the student recruitment team in guiding and assisting students with completing enrollment forms and basic admission procedures. Monitor application timelines and follow up with applicants on missing documents or deadlines.
• Assist the scholarship review committee with general administrative tasks (collecting and reviewing documents, schedule interviews, recording and delivering results, and updating information for internal departments).
• Liaison & Coordination: Act as a point of contact between student recruitment team and internal departments (finance, academic)

Reporting & Data Management

• Generate regular reports to provide timely alerts regarding commitment levels, student entry qualifications, number of applications by major, payment progress, and financial aid fund status.

Event Management

• Coordinate email campaigns or SMS reminders to prospective students.
• Help organize and participate in recruitment fairs, school visits, or webinars.
• Support the logistics of open days, workshops, webinars, and student welcome events.
• Coordinate registrations, attendance tracking, and post-event feedback.

Quality Control & Process Improvement

• Assist in reviewing and refining workflows to improve efficiency and applicant experience. Collect feedback from applicants to help improve the admissions process.
• Collaborate closely with the ICT team to develop a roadmap for automating student application management on the CRM.

POSITION SPECIFICATIONS

COMPETENCIES (knowledge, skills, and abilities)

Bachelor’s degree in Business Administration or equivalent.

• Extensive experience in the area admin and operation management from a multi-national organization
• Excellent English and Vietnamese verbal and written communication skills
• Excel skills, including pivot tables, Python, data validation, and dashboard creation
• Strong experience in data entry, management, and reporting
• High attention to detail and accuracy in handling large volumes of data
• Familiarity with CRM systems or student information systems

COMPETENCIES (behavioural)

Essential

• Demonstrate an understanding of and ability to anticipate the evolving needs of both internal and external customers, including students, parents, and members of the community.
• Direct activities towards providing high-quality products (programs), services, and exceptional customer experiences.
• Facilitate the integration of individuals possessing complementary skills, knowledge, and experience to foster effective teamwork and collaboration in achieving organizational goals and objectives
• Demonstrate effective planning, organization, and prioritization skills, efficiently managing time and balancing daily demands with strategic planning efforts.
• Determine the appropriate sequence of activities, develop realistic plans, and effectively allocate and manage resources to accomplish goals, objectives, and deadlines.

Desirable

• Logical thinking & innovation
• Communicating Effectively
• Teamwork, Problem Solving

BENEFITS

• Highly competitive salary package (plus benefits) depending on qualifications/experience;
• 13th month Tet bonus (Vietnamese candidates);
• Annual cost of living adjustment;
• Annual salary increases and bonuses based on performance;
• Recognition & awards programmes;
• 20 days annual leave, plus Xmas closure, public holidays and 5 days paid sick leave;
• Healthcare plan (Private accident, medical, and dental insurance, including annual health checks);
• Education support for staff, spouse and children;
• Transportation support;
• Business travel insurance;
• Various staff events throughout the year (outings, year-end party, sports activities and other events);
• Onsite fitness and sports centre;
• Opportunity to work within a professional and multicultural environment.

Interested candidates should prepare an up-to-date CV and application letter indicating for which position you are applying. Please then select SUBMIT YOUR CV button on our JOBS AT BUV webpage or email to hr@buv.edu.vn. We will invite short-listed candidates for interviews. Recruitment will remain open until the position is filled.

EQUAL OPPORTUNITIES AND DIGNITY AT WORK POLICY

All staff are expected to understand and enact the University’s commitment to ensuring equality and diversity in all activities. This commitment is enshrined in the BUV mission statement and our core values.

Every member of staff has a responsibility to ensure colleagues are treated with dignity and respect. The University is committed to creating a work environment for all staff that is free from harassment, intimidation and any other forms of bullying at work, where everyone is treated with dignity, respect and professional courtesy.