(Senior) Training Manager - HCM

(Senior) Training Manager - HCM

About AstraZeneca and AstraZeneca Vietnam

AstraZeneca

AstraZeneca (LSE/STO/Nasdaq: AZN) is a global, science-led biopharmaceutical company that focuses on the discovery, development, and commercialization of prescription medicines in Oncology, Rare Diseases and BioPharmaceuticals, including Cardiovascular, Renal & Metabolism, and Respiratory & Immunology. Based in Cambridge, UK, AstraZeneca operates in over 100 countries and its innovative medicines are used by millions of patients worldwide. Please visit astrazeneca.com and follow the Company on Twitter @AstraZeneca.

AstraZeneca Vietnam

As a Foreign Invested Enterprise with over 750 members, AstraZeneca is investing into Vietnam 360 million USD from 2020 to 2030 with a focus on reducing the burdens of non-communicable diseases, developing local talent, and uplifting the domestic biopharmaceutical R&D and manufacturing capabilities.

Over the last three decades accompanying Vietnam’s sustainable development, AstraZeneca has run several impactful programmes in collaboration with the Government, Ministry of Health and healthcare partners to promote disease awareness, prevention and early detection. In recent years, AstraZeneca Vietnam has received several certificates of merit from the Prime Minister and Minister of Health, for excellent contributions to Vietnam’s vaccine diplomacy, fight against COVID-19 and advancement of cancer treatment and disease awareness. The company has also been recognized among Vietnam’s Top 100 Best Places to Work (2018 – 2024) with various other industry awards from BritCham, EuroCham, and government agencies.

What you’ll do

Job Description / Capsule

Develop field force capabilities (skills, behaviour, knowledge) to ensure continuous improvement of our field performance/activities to positively influence customer’s prescribing behaviour, delivering performance and building AZ’s long-term business.

Performing all training and facilitates field Force training activities. This includes planning and implementing all training programs and training events related to product knowledge, customer adoption skills, role- plays and skill development activities & workshops.

The role will drive field force best practices and tools across Business Units in line with Global/ Regional Commercial Excellence guidelines and materials.

Typical Accountabilities

(bullet point list)

FF Training Manager

1/ Training and Team Development

• Collating field force training requirements identified through training needs analysis (field development forms, performance review, attendance at FF meetings etc.)
• Attending all global, regional meetings/trainings to learn new courses & localize them for best outcomes
• Formulating a training framework, training plan and road map for different seniority levels with clear objectives, KPIs for structured and integrated development of the field force aligned with the competency frameworks
• Organizing & delivering field force training programs and delivery is in an interactive and timely fashion.
  • For newcomers ensuring they fully equip all skills & knowledge requirement
  • For experienced field force ensuring the key behaviours/ competencies are continuing to develop
• Collaborate with marketing in the development of product refresh training, handling objections, presentation…for current & new brands/indication launches.
• Reinforce the skills application by participating in field activities, triple coaching, team role play/ presentation…  
• Under alignment from FF Manager’s and Line Manager, provide in-field training support for MR’s
• Understand and disseminate the AZ Code of Conduct during training
• Running FF skills assessment, product knowledge assessment & generating insight reports incorporating performance against benchmarks and remedial actions required.
• Conduct/participate in other department training program where appropriated.

 Reporting/ Administration

• Record and update on-time commercial training metrics, e.g. training summary reports, individual training records, etc for management information
• Administration of on-going learning progress and knowledge tests
• Distribute pre- & post-course action plans for all training participants seeking active contribution from trainees and line managers

 Personal Development  

• Develop behaviours leading to enhanced effectiveness as outlined in Field Force Trainer Competency Framework
• Identify areas for self-development and own/discuss IDP with clear actions timeline
• Attend & participate in field force meetings
• Continuous update the environment changes that leading to new skills requirement for yourself & for commercial team
• Related Products/TA knowledge is required

Education, Qualifications, Skills and Experience

Essential

• Minimum of 5 years in sales and or training manager in FMCG, retail, insurance, pharmaceutical or healthcare industry
• Have excellent interpersonal and people management skills, able to develop and maintain strong relationships with stakeholders.
• Be a good influencer, good at engaging with stakeholders
• Thorough understanding of market dynamics Demonstrated ability to lead, manage, coach, and develop
• Be a consummate sales professional with an excellent eye for detail, able to handle multiple projects adeptly and possessed of great amounts of energy and drive
• Experience in other commercial areas of the business
• Excellent written and verbal English

Desirable

• Bachelors degree and or pharmaceutical/medical university degree. MBA or Business degree preferable.

• Experience in build-up omnichannel training journey
• Experience in similar position in MNC Pharmaceutical company
• Experience developing high level training programs.
• Effective Communication & Interpersonal skills
• Training experience
• Patience
• Open minded
• Customer centric

Why AstraZeneca?

Be bold and make a powerful impact: AstraZeneca is a world-leading business where standards are high and challenges complex, but also a collective where we build, support and motivate each other. This unique combination of strong expectation and empowerment invites you to improve how our markets work and make your individual mark. Here, you can follow your ambitions with full confidence. As part of a responsible, value-led business with a strong sustainability agenda, you can also help impact the future beyond business projects.

Be part of our growth journey and success story: Join the fastest growing pharmaceutical company in our markets, set up to fuel further growth. Make the most of our assets: our strong heritage, our early investment and commitment in emerging markets, and how we embrace digital and data to transform the patient journey. Go beyond your limits. Welcome failure as a chance to learn. There’s no better place to feel inspired, energised and try new things.

Learn and grow by embracing diverse opportunities: Experience an organisation where professional development is prized and nurtured. Access the tools and support you need to continuously learn. Then it’s up to each of us to step up, speak up and show what we can do. Take advantage of working in a global business with opportunities to move beyond your role and open international doors. At AstraZeneca, your future is in your own hands.

Urgently bring our leading pipeline to millions of patients in need: Seize the opportunity to help improve the lives of millions of patients, including in areas where patient needs are often unmet. Work with our transformative pipeline to help bring a variety of high-quality medicines to market – and ensure they are made easily accessible to as many patients as possible.

Be heard in a culture of local empowerment: AstraZeneca is set up for creativity. We encourage unity and ownership at a local level, with collaboration across the global organisation. We tailor how we work, adapting to our markets and healthcare systems. In our diverse community, every voice is important. Share your ideas and opinions openly. In our speak-up culture, the way we communicate with each other leads to more powerful innovation.

So, what’s next?

If you are already inspiring yourself to join our dream team, we can’t wait to hear from you.

If you are ready to bring new insights and fresh thinking to the table, Brilliant! We have one seat available, and we hope it’s yours.

If you’re curious to know more then please take initiative to recruitment.Vietnam@astrazeneca.com. We encourage your application.

Where can I find out more?

Visit our website www.astrazeneca.vn

Follow us on LinkedIn www.linkedin.com/company/astrazeneca/ and Facebook https://www.facebook.com/AstraZenecaVN

Contact us via recruitment.Vietnam@astrazeneca.com

Date Posted

Closing Date

AstraZeneca embraces diversity and equality of opportunity.  We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills.  We believe that the more inclusive we are, the better our work will be.  We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics.  We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.