We believe that difference sparks brilliance, so we welcome people and ideas from everywhere to join us in stretching what’s possible.
At Tapestry, being true to yourself is core to who we are. When each of us brings our individuality to our collective ambition, our creativity is unleashed. This global house of brands – Coach, Kate Spade New York – was built by unconventional entrepreneurs and unexpected solutions, so when we say we believe in dreams, we mean we believe in making them happen. We’re always on a journey to becoming our best, but you can count on this: Here, your voice is valued, your ambitions are supported, and your work is recognized.
A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.
Primary Purpose
The successful candidate will focus on driving quality with our leather goods and accessories Raw Material Suppliers (RMS) and Service Providers (SP). Providing technical support and working with the team, cross-functional and external partners in resolving hardware issues as they arise. Manage supplier’s (local / In-region) performances in collaboration with cross-functional teams.
Key Responsibilities
- Managing Non-conformance and quality call outs from SP and collaborate with Tapestry on-site teams, and follow-through to avoid potential impacts on delivery.
- Drive continuous improvement and implement best practices and SOPs at hardware suppliers and service providers.
- Support on counter sourcing single-sourced items.
- Support development of new and existing finishes.
- Support ESG initiatives at the Raw Material Suppliers (RMS)
- RMS Compliance
- RMS Carbon Reduction
- Conduct RMS audits and quality inspections (due diligence) and follow CAP implementation
- Follow lab testing and test results when needed to support quality claims or issues and feedback to relevant teams and partners.
- Support on resolving quality issues at SPs
- Supports the development of new hardware by providing technical input and ideas
- Support and take on key projects
Education & Experience Requirements
- University graduated in engineering/technical background. Good written and spoken English.
- 5+ years in accessories production with technical experiences of mechanical/plating process; previous experience in hardware/plating industry is a plus.
- Knowledge in laboratory tests and industry standards is a plus.
- Proficient in AutoCad or Rhino or SolidWork; Knowledge of 3D modelling is preferable.
- Good skills on MS Office, Outlook, ecVision.
- Excellent communication skills, presentation and training skills
- Good analytical and problem-solving ability.
- Able to work independently as well as a good team player across functional and geographical teams.
- Able to travel
Key Competencies
- Adaptability/Flexibility
- Initiative/Getting Things Done
- Analysis & Decision Making
- Communication
- Teamwork
- Strategic Think and Influence skills.
- Ownership
- Develops Self and Others
Our Competencies for All Employees
- Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
- Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
- Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
- Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
- Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
- Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
- Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
Tapestry, Inc. is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit Tapestry, Inc. at http://www.tapestry.com/