JOB DESCRIPTION
RESPONSIBILITIES
Provide intermediate technical direction and assistance to customers regarding the use of the product lines and facilitates account management with sales. Responsibilities may include responding to complex questions and concerns, serving as an expert in a single technology or working with multiple application technologies, and assisting customers with improving operational quality and efficiency.
CORE RESPONSIBILITY
- Respond to questions and concerns from the customers regarding product lines and general operations; operate under general supervision and involve complex situations that require basic project management to resolve situations and trial to success.
- Provide technical direction and assistance to customers on the use of product lines; serve as an expert in a single technology or apply a working knowledge of multiple technologies and may involve multiple sites and JPI projects to success
- Serve as an operational advisor to customers by applying general quality tools and analytical concepts to assist with improving product quality and efficiency; receive direction or guidance on complex issues.
- Serve as a liaison with sales by interacting with line and management personnel, developing a complete understanding of needs and operations, and providing observations and leads to sales; receive direction from other personnel.
- To be a leader of TS, providing technical support for Cat and subcontractors under company agreement
- Team work for solving problem and arranging service schedules for TS support in routine.
- Perform other duties as assigned.
QUALIFICATIONS
EDUCATION BACKGROUND REQUIREMENTS:
Required: High school graduate or equivalent education and experience.
Preferred：Bachelor’s degree in Chemistry, Operations Management, or related field is preferred.
KNOWLEDGE & EXPERIENCE:
Required：Four years of experience as a technical service representative.
Preferred：Strong technical knowledge in powder and liquid coating
TECHNICAL/SKILL REQUIREMENTS:
Required：
- Utilizing industry and product applications concepts and procedures;
- Understanding of advanced technical (lab, research, etc.) principles and practices;
- Applying expert principles and practices within an area or general principles and practices in multiple service areas;
- Providing technical guidance and advice to improve quality and efficiency;
- Working with line and management personnel;
- Communicating technical and operational concepts to facilitate sales;
- Providing technical customer service;
- Performing account management and sales activities;
- PC skills; Microsoft Office applications (Word, Excel, PowerPoint, Outlook); and other applications as required;
- Communicating with co-workers to provide and receive direction.
- Able to travel
EMPLOYER DESCRIPTION
At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in:
Life … with rewards, benefits and the flexibility to enhance your health and well-being
Career … with opportunities to learn, develop new skills and grow your contribution
Connection … with an inclusive team and commitment to our own and broader communities
It's all here for you... let's Create Your Possible