Must have:
- 2-4 Years experienced
- L1/L1.5 Technical Skills
- Expert in inbound call handling
- Having good Service Desk generic process knowledge
- Ability to resolve issues in FCR through KB articles
- Proficient in speaking the language being taken for (English & Vietnamese)
- Must be flexible to work in 24x7 env.
- Very good written and verbal communication skill
- Good coordination capabilities
Good-to-Have:
- Working experience on Service Management tool, ticket updating
Responsibility of / Expectations from the Role:
- Perform Service Desk Agent activities as assigned
- Prompt tracking of calls, emails, tickets,
- Engaging correct stakeholders via emails, chat tool to resolve
- L 1/15 issues
- Ability to handle KB and provide FCR
- Resource - Technical Service Agent
- Quantity - 2 Resources
- Duration - 3 months
- Location - Vietnam Co Ltd. Singapore Industrial Park III (VSIP III), Hoi Nghia Ward, Tan Uyen City, Binh Duong Province, Vietnam.
Job Type: Contract
Contract length: 3 months
Pay: 26,343,499₫ - 28,977,850₫ per month
Language:
- English (Required)