Job Description
: Telesales – Training
Reporting
: BD Leader – Public Training
Working location
: BV HCM Office
Tasks – Activities – Responsibilities
- Sourcing and Identifying Potential Customers.
- Make phone calls to potential customers to introduce the services of Bureau Veritas Vietnam.
- Consult and answer customer questions.
- Record and manage customer information and constantly update it on the database system.
- Building relationships with customers based on focusing on customer needs and wants and closing sales.
- Record and report complaints of customers.
- Coordinate with the Business Development team and other departments to achieve business goals.
- Support in organizing workshop, fairs, seminar, workshop, commercial event etc….
- Report to Supervisor on weekly business progress and results.
- Our job performance is within the framework of the BV Quality Assurance System, QHSE policy, Codes of Ethics and BV Group’s policies and procedures.
Candidate Profile
- Bachelor’s degree in Business Management or similar industry
- Experience working as a tele-sales or other positions related to sales/customer care
- Experience in achieving business targets by selling over the phone
- Familiar with related software and telephony system
- Ability to learn about products and services and describe/interpret them to potential customers
- Proficient in communication skills and working with people
- Calm and able to handle rejection situations
- Proficient in persuasive negotiation skills, able to handle arising problems and resolve negative complaints
- Good command of English is an advantage
Future Career Paths
- Grow up in term of professional knowledge / experience in line with the company’s business growth.
- Responsible for higher position when appropriated.
Technical and professional skills
- Good command in office software (Outlook, Word, Excel, PowerPoint, …)
- Fluent in reading, writing & speaking English is an advantage
- Good command in office software (Outlook, Word, Excel, PowerPoint, …)
- Can work independently under pressure
Professional behaviors
- Understanding company’s business activities.
- Sensitive to company policies and results driven
- Exhibits good credibility
- Autonomous, teamwork and team builder. Dynamic, enthusiastic, adaptable, persistent
Employee N+1
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