Our Account Representative drives and supports revenue and profit growth by establishing and maintaining relationships and connectivity with clients at senior levels within their organization. You will also continue the development and execution of strategic account plans which are aligned with global, regional and local sales and marketing strategies.
- Ownership of the Account Management life cycle process, start to finish, stepping up to deliver on your responsibilities, is ultimately your accountability.
- Responsible for the Account Plan in SFDC, communicating the plan to all stakeholders, planning resources & activities to achieve the Plan’s annual performance
- Adopt and drive consistent & effective use of Technology (SFDC, XAIT-Porter)
- Oversee the tender development and response process, ensure all resources are available for highest quality tender submissions via the tender management process
- Accountable for addressing budget considerations for proposals as well as addressing technical specifications with the client in conjunction with technical sales
- In conjunction with Tech Sales and Sales VP/Director responsible for negotiations, inc; contract extensions ensuring SFDC is kept up to date as well as liaise with legal as necessary for drafting
- Assemble and disseminate market intelligence including gathering client feedback
- Develop and execute strategic plans to strengthen WFT Identity by understanding customer/industry key objectives & challenges -emphasizing and aligning our Core Capabilities
- Oversee all areas of business risk and ensure strategies exist to mitigate these as much as possible
- Once notified by client of results of the tender process the role is accountable for arranging a debrief in the event of a loss or advising key stakeholders in the event of a win including updating SFDC
- Accountable for arranging & facilitating a contract handover meeting with key stakeholders and generating a contract summary sheet
- Accountable for reviewing contract performance and that all relevant matters are brought before management
- Minimum of 6 years of industry experience, including at least 2 years in industry sales.
- Strong commercial acumen with proven understanding of tenders, contracts, negotiations, and driving high-margin, profitable outcomes.
- Committed to delivering high-quality customer service with excellent customer relationship skills.
- Solid business judgment with the ability to evaluate opportunities and prioritize effectively.
- Strong team player with excellent verbal and written communication skills.
- Capable of managing multiple projects under tight deadlines while remaining calm under pressure.
- Familiar with the latest trends and techniques in sales management.
- Willingness to travel up to 10% domestically, with potential for occasional international travel.
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