Nộp hồ sơ ứng tuyển
THÔNG TIN CƠ BẢN
Số lượng
1
Nơi làm việc
Huyện Phú Quốc - Kiên Giang
Giờ làm việc
Làm theo ca
Loại hình
Khách sạn/ Khu căn hộ Resort/ Khu Du lịch
Ngành nghề
Tiền sảnh Lễ tân
Vị trí
Trợ lý, thư ký
Cập nhật
07/08/2025 16:10
MÔ TẢ CÔNG VIỆC
Assist and replace the Front Office Manager in the following:
- Oversee the operational activities of the front office & guest service teams
- Maintain good interpersonal relationship with Hotel guests and partners
- Anticipate and address guest issues and establish proactive processes to promote guest satisfaction
- Effective supervision of all guest arrivals and departures ensuring that room allocations and check in/check-out processes follow set procedures and are customer focused
- Effectively use the results and feedback from guest questionnaires and Tripadvisor to improve product and service delivery
- Actively participate in the selection and recruitment of the team
- Implements guidelines, policies and procedures for the operating departments
- Ensures optimal compliance with corporate audit & reporting guidelines
- Monthly service charge
- Friendly & free accommodation and nutritious meals
- Hotel uniform
- Employee benefit card offering discounted rates in Accor Hotels
- Develop your talent through learning programs by Academy Accor
- Dynamic, professional working environment and a supportive team
- Opportunity to grow within your property and across the world
Knowledge and Experience:
- Diploma education or similar educational qualification
- Clean criminal record
- Minimum 2 years of experience in a management position in the hotel or related field
- Good reading, writing and oral proficiency in English language
- Ability to speak other languages and basic understanding of local languages will be an advantage
- Good working knowledge of MS Excel & Word
- Strong leadership, interpersonal and training skills
- Strong health and agile manner
- Good communication and customer contact skills
- Results and service oriented with an eye for details
- Ability to multi-task, work well in stressful & high-pressure situations
- A team player & builder
- A motivator & self-starter
- Well-presented and professionally groomed at all times
Interested candidates kindly apply on Hoteljob.
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