Associate Operation Manager - Rapid Diagnostics

SUMMARY

This is a critical role in the organization, the incumbent will take part into the management team and is responsible for operation excellence, including 4 main key areas of responsibilities: (i) business partners management from on-boarding process (ii) supply chain management, (iii) contract management and (iv) office management. This role involves working closely with cross-functional teams (sales, marketing, product, etc.) to ensure smooth and productive operation to drive company’s growth and sustainability.

• Manage partners including distributors and sub-distributors.
• To lead and manage the end-to-end supply, demand, and inventory.
• To manage contracts with comprehensive pricing and terms.
• To coordinate and communicate with cross functions team both local and regional (Ops, RA, QA, Commercial, Finance, Market Assess, sourcing plant) in term of product availability or discontinuity.

PARTNER MANAGEMENT

1. Manage Partnerships:

• Onboard new partners to meet company growth objectives.
• Manage contracts and agreements to maximize profitability and foster strong partnerships.

2. Strategy and Planning:

• Collaborate with internal teams to develop and execute partnership strategies.
• Align partner activities with the overall business objectives and goals.

3. Partner Support and Performance Monitoring:

• Act as the primary point of contact for partners, addressing their needs and concerns regarding contracts, prices, quality issues, training request.
• Develop joint business plans with partners to ensure shared success.
• Track, analyze, and report on partner performance, setting metrics for success.

4. Cross-functional Collaboration:

• Work closely with sales, marketing, and product teams to ensure partners are fully enabled and supported.
• Provide partners with the necessary tools and resources to succeed.
• Conduct training sessions to educate partners on product offerings and sales strategies.

5. Problem-Solving and Issue Resolution:

• Identify and resolve conflicts or issues that may arise in the partnership.
• Work to enhance communication and collaboration between the company and partners.

SUPPLY MANAGEMENT

• Lead monthly Demand & Supply meeting with Marketing, FF & Ops, provide guidance to team to maintain the forecast accuracy level.
• Monthly build demand and supply request and submit forecast which ensure the replenishment aligned with production plan and maintain DOH meet targeted DOH.
• Work with cross functions team (Ops, RA, QA) to factor the update/change of product availability to the ADS.
• Work with manufacturer for product supply with excellent communication. Keep tracking supply schedules for imported products, verifies shipping documentation for imported products’ customers clearances.
• Do analyses the inventory projection and provide suggestion/ follow up with cross function for mitigation action.
• Monitor supply/demand operational performance versus goals and manages variances appropriately e.g customer service, forecast accuracy, back orders/ sales loss, escalation, and report submission to regional.

CONTRACT MANAGEMENT

Oversee the entire contract lifecycle, ensuring compliance with organizational policies and legal requirements. This role involves managing tender dossiers, negotiating contracts, and ensuring adherence to pricing and terms.

1. Tender dossier management:

• Prepare and organize tender documents, including specifications, terms, and conditions.
• Coordinate with internal teams and partners to gather necessary information for tender submissions.
• Ensure all documentation is compliant with relevant regulations and standards.

2. Contract drafting and negotiation:

• Draft, review, and negotiate contracts with suppliers, clients, and partners.
• Ensure all contracts include clearly defined terms, pricing structures, and deliverables.
• Coordinate with internal teams and partners to gather necessary information for tender submissions.
• Collaborate with legal teams to validate contract terms and minimize risks.

  Contract execution:

• Facilitate the contract signing process, ensuring all parties are informed and compliant.
• Maintain and organized database of all executed contracts and related documents.

3. Pricing management:

• Develop and manage pricing strategies in alignment with company objectives and market conditions.
• Analyze pricing models to ensure competitiveness and profitability.
• Monitor contract performance against pricing agreements and identify discrepancies.

4. Compliance and risk management:

• Ensure all contracts comply with internal policies and external regulations.
• Identify and mitigate potential risks associated with contract terms and conditions.
• Maintain up to date knowledge of industry trends and regulatory changes.

  Stakeholder communication:

• Serve as the primary point of contact for contract related inquiries.
• Collaborate with cross functional teams to align contract management strategies with business goals.

5. Reporting and Analysis

• Generate regular reports on contract status, compliance, and performance metrics.
• Provide insights and recommendations for process improvements in contract management.
• Identify and mitigate potential risks associated with contract terms and conditions.
• Maintain up to date knowledge of industry trends and regulatory changes.

MINIMUM BACKGROUND/ EXPERIENCE REQUIRED

• Minimum 5 years experiences:
  • Related to distribution, CRM or sales.
  • Related to Logistics, Demand Planning experience.
  • Proven experience in contract management
• Proficient in verbal and written communication in Vietnamese and English
• Expert in Microsoft Office, especially excel.
• Strong negotiation and communication skills
• Detail-oriented with excellent organizational abilities.
• Experience with tendering processes and pricing analysis is an advantage.
• Experience in medical health care sector is a plus.
• Experience in a matrix organization is an advantage.

MINIMUM EDUCATION REQUIRED

• Bachelor’s degree in any major.
• Supply Chain Management/ International Business/ Business Administration/ Finance is a plus.