Job Descriptions:
– Work on duty shifts (08 hours/shift/day), including holidays and holidays, ensuring 24/7 operation.
– Receive customer questions, consult and provide guidance on appropriate banking products and services.
– Receive customers’ requests/claims when customers encounter error during their usage of IVB’s products and services. Checking and solve the requests/claims within the prescribed scope of authority or forward to the relevant operational departments, monitor the processing results of the operational department and promptly respond to customers.
– Coordinate with relevant Departments/Branch/Transaction Offices to find out appropriate solutions and comply with regulations until customers are satisfied to minimize negative impacts on the bank's image.
– Detect typical problems during the call reception process and make recommendations within the scope of responsibility to provide timely remedial measures and limit risks for the bank.
– Regularly update regulations on banking products and services promptly to ensure the most accurate information about products and services is provided to customers.
– Implement marketing and customer care programs; Introduce banking products and services; Promote the reputation and image of the Bank during communication with customers.
– Perform other tasks as requested by the Section Head or Department Head.
– Work on duty shifts (08 hours/shift/day), including holidays and holidays, ensuring 24/7 operation.
– Receive customer questions, consult and provide guidance on appropriate banking products and services.
– Receive customers’ requests/claims when customers encounter error during their usage of IVB’s products and services. Checking and solve the requests/claims within the prescribed scope of authority or forward to the relevant operational departments, monitor the processing results of the operational department and promptly respond to customers.
– Coordinate with relevant Departments/Branch/Transaction Offices to find out appropriate solutions and comply with regulations until customers are satisfied to minimize negative impacts on the bank's image.
– Detect typical problems during the call reception process and make recommendations within the scope of responsibility to provide timely remedial measures and limit risks for the bank.
– Regularly update regulations on banking products and services promptly to ensure the most accurate information about products and services is provided to customers.
– Implement marketing and customer care programs; Introduce banking products and services; Promote the reputation and image of the Bank during communication with customers.
– Perform other tasks as requested by the Section Head or Department Head.
Job Requirements:
– Graduated from College or higher with majors in Economics, Banking and Finance, Accounting, Business Administration.
– Standard voice, no lisp, no local accent.
– Priority is given to candidates who have experience operating a switchboard.
– Good English, priority is given to good Chinese communication ability, and office information technology to meet job requirements.
– Ability to communicate and handle situations well.
– Professional demeanor, compliance and high sense of responsibility.
Contact Information:
Interested candidates, please send your Employee’s information with attached photo ( Click here ) to:
Ms. Quý - Recruitment Team
HR Management and Development Department.
97A Nguyen Van Troi, Ward 11, Phu Nhuan District, HCMC.
Tel: (84-028) 3942 1042 - Ext. 5572
Email: [email protected]
Website: http://www.indovinabank.com.vn
P/S: Only qualified candidates shall be contacted for interview. Candidates’ CVs will not be returned!
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