You’re an important part of our future. Hopefully, we're also a part of your future! At B. Braun, we protect and improve the health of people worldwide. You support this vision, bringing expertise and sharing innovation, efficiency and sustainability as values. That’s why we would like to keep developing our company with you. Keeping your future in mind, we’re making a joint contribution to health care worldwide, with trust, transparency and appreciation. That's Sharing Expertise.
Are you a Customer Partner Manager passionate about sales efficiency and people management ? If so, this opportunity could be for you! Join us at B. Braun, a leader in the medical devices industry, where your skills and experience will be recognized and celebrated. Take the next step in your career with us and help shape the future of healthcare!
Job Purpose: The incumbent for Renal Care is responsible for building and executing plans to promote and sell in-charged products (medical equipments, devices and consumables for both chronic and acute treatment) to hospitals and healthcare professionals within ETC channel through managing a team of (Sr.) Customer Partner Representatives. The ideal candidate will be responsible for driving sales growth, building strong relationships with healthcare professionals, distributors/ dealers, expanding our market presence while fully adhering to regulatory standards, company policies in all interactions and activities and developing a strong team of (Sr.) Customer Partner Representatives through good coaching, counselling and management skills.
Tasks & Responsibility:
1. Planning and management of sales plant o achieve targets:
1.1) Manage sales administration in the region and customers assinged, report and analyse operational performance, streamline processes wherever possible, and advise senior management to maximise business relationships and create an environment where customer service can flourish.
1.2) Plan and develop sales plans and/or market penetration tactical strategies and brand awareness to achieve targets.
1.3) Work with Supply Chain for accurate forcast of stocks and delivery time based on tender process.
1.4) Assist in the development of the annual marketing plan, keep up with the market, specifically advising about realistic forecasts for each product and territory (based on historical data, market trends, competitive activity, promotional strategy and sales effort), realistic costs of operating the sales force and sales promotion program plans.
2. Customer engagement and business development
2.1) Manage orders from customers and ensure that products are delivered in time.
2.2) Establish & maintain close relationship with key decision makers in customer side through ensuring company services meet their requirements.
2.3) Enhance customer satisfaction by leveraging close communication and interaction with existing customer relationships, and address product complaints in a timely manner.
2.4) Identify new business opportunities and analyze marketing potential of new and existing customers, sales statistics, customer investment plans. Follow up closely with market and customer information to build up business plan and forcast of stock, budget and resources.
2.5) Make sure the tender process in the assigned territory is effective. Maximise tender quota.
2.6) Resolve customer complaints regarding sales, service and products by cooperating with Marketing and Pharmacovigilance Team in investigating problems, developing solutions, preparing reports; making recommendations to management (if any).
2.7) Work with Technical Service for smooth installation, training and after-sales service plan.
3. Tender and territory management
3.1) Oversee the all tenders, coordinate both company and distributor/ dealer sides to build competitive product specification based on customer and market insights, on-time submission and advocacy for the products.
3.2) Well capture tender process, regulation and best practices.
3.3) Validate and build strong, transparent relationship with distributors/ dealers to win market and customers
3.4) Stay updated of customer insights, priorties as well as market movements.
4. People management
4.1) Responsible for the recruitment, direction, and management of (Sr.) Customer Partner Representatives ((Sr.)CPRs) to accomplish specific objectives
4.2) Provide high standards of ongoing training for the (Sr.)CPRs so that they possess sufficient medical and technical knowledge to present information on the company’s products in an accurate and balanced manner.
4.3) Set and monitor targets for each individual in the team to ensure high performance management
4.4) Track the work plan of the team in designated system(s). Make regular field visit to meet with customers and coach (Sr.)CPR team.
4.5) Implement the performance appraisal for the team quarterly/annually and implement performance improvement plan for team member if needed.
4.6) Create a culture of life-long learning in the team, encourage all learning and development opportunites.
5. Report, analysis and other tasks
5.1) Ensure all sales activities comply with legal and ethical standards, and that documented processes, procedures and internal quality management system within scope of function responsibility.
5.2) Well update of product knowledge
5.3) Carry other tasks as assigned by management from time to time.
Qualification Requirements:
- Education:Bachelor's degree in Medical, Pharmacy.
- Working Experience: '- At least 5 years experience in sales (ETC channel) with at least 1.5 year in team management role
- Tender management
- Skills: - Commercial and business acumen
- Good analytical skill
- Excellent interpersonal and communication skills with the ability to engage and build relationships with customers especially at senior levels.
- Good people management skills, including leading, motivating, coaching, and driving team & dealers to achieve established sales on a sustainable and transparent basis.
- Highly motivated and results-oriented, with a strong drive to succeed in a competitive market.
- Competitive salary and attractive annual bonus
- Sales & Marketing incentive
- Production incentive (relevant for production departments)
- Guaranteed 13th month salary
- Company health insurance
- Responsibility allowance
- Service award
- Company canteen or lunch allowance Exciting company engagement activities
What’s next?
Upon receiving your application, our dedicated Talent Acquisition team will review your application. If you stand out, you’ll be invited to engage in dynamic interviews, ranging from phone calls to video chats and in-person meetings. Throughout this process, we will keep you informed and inspired with regular updates and feedback. Finally, if you shine through and decide to join us, we will lead you into our seamless onboarding experience. Join us and be part of something extraordinary!
We appreciate different perspectives, thoughts, experiences and backgrounds. By strengthening an appreciative, inclusive, respectful and equal working environment, we create a culture in which all our employees feel free to be who they are. To find out more about our commitment to diversity click here
