Customer Service Engineer

Mô tả công việc:

We are seeking a Customer Service Engineer to oversee the successful delivery of our products while ensuring customer satisfaction and alignment with business goals. This role plays a crucial part in managing customer expectations, project timelines, and tender bidding processes. If you excel in project execution, stakeholder management, we invite you to apply.

Chức vụ: Nhân Viên/Chuyên Viên

Hình thức làm việc: Toàn thời gian

Quyền lợi được hưởng:

Benefits:

• Offering a salary package that is competitive with industry standards and 13rd month salary is applied
• Providing Employee Stock Ownership Plan to employees as a part of compensation package
• Flexible working arrangements
• Annual health check-up is sponsored by the company and FPT care insurance is offered
• Opportunity to work directly with customers who are leading companies in Vietnam as well as internationally such as Japan, USA, etc…
• The nature of the job is challenging, so you can always promote your capability and interpersonal skills
• Monthly Employee recognition and rewards
• Offering performance-based bonuses for employees who exceed targets and contribute to the growth of our company.
• Dynamic technology environment, open working, democracy, many corporate activities for active people (sports, vacation, team building activities ...)

Yêu cầu bằng cấp (tối thiểu): Trung cấp - Nghề

Yêu cầu công việc:

Main responsibilities for the project :

• Receive support tickets from customers after go-live.
• First-level investigation of issues, classifying them as bugs, service requests, etc.
• Coordinate with the engineering team to investigate issues, ensuring customer response SLAs are met.
• Act as a backup for the project delivery team when necessary. Track monthly reconciliation and support the accounting team as needed.
• Maintain know-how of the customer's system (specific customized features, pending developments with the customer, common issues faced by the customer).
• Receive Change Requests from the customer, and coordinate periodic updates to the Production environment to fix post-go-live bugs and handle customization requests if any.

Farm (Growth) existing customers when potential needs are identified

Yêu cầu giới tính: Nam/Nữ

Ngành nghề: Chăm Sóc Khách Hàng,Cơ Khí,Cơ Khí/Ô Tô/Tự Động Hóa,Kinh Doanh/Bán Hàng,Sản Xuất/Lắp Ráp/Chế Biến,Tư Vấn Bán Hàng