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Job Description
Coordinate with Sales/Operations to handle escalated cases ensuring SLA compliance
Receive customer requests, align with the technical team on work scope and man-hours, and prepare quotations for customers.
Track and analyze customer feedback to identify areas for improvement in our services
Build strong relationships with VIP customers to enhance satisfaction and identify upselling opportunities
Collaborate with Product and Technical teams to convey customer feature requests, pain points, and suggestions for improvements.
Assist in developing internal workflows, service standards, and support documentation to enhance the overall customer experience.
Requirements
Bachelor's degree in business or a related field preferred
5+ years of experience in customer service or sales support role, management level
Excellent organizational and time-management skills, interpersonal, communication, problem-solving, and relationship-building skills.
Ability to work independently and collaboratively in a fast-paced environment.
Proficient in Google Office
English proficiency
Experience working in a startup environment preferred
Benefits
Competitive salary policy.
Professional working environment and training programs
