- Your new job:Job TitleCustomer Service Representative - VietnamDepartmentCustomer Service
Report ToCustomer Service Representative Manager
Work modeOn-SiteEmployment TypeFull-Time
Travel0% - 25%Work Site LocationBac Ninh Province, Vietnam
Job Objective: MCC has extensive experience in the manufacturing and delivery of high-quality semiconductors products, including extensive marketing and sales network throughout the world: China, Americas, EMEA, APAC.
We are looking for a Customer Service Representative in Vietnam, with at least 1-2 years experience in the Semiconductor or Logistics industry.
Tips: for travel /work site/ work mode/employment type section, just keep the option corresponding to this position.
What you will do:ResponsibilityWork tasks and content:
l Answers incoming sales calls via telephone, e-mails and facsimile requests.
l Clarifies and fulfills customer requests/needs by presenting various selections of products and services providing pricing information as requested.
l Understands and responds to customer delivery needs by interfacing with internal personnel.
l Understands and supports established sales policies and procedures to provide proper and effective treatment to customers.
l Processes all paperwork for orders to include sales contracts, prints and related documentation.* FTZ -control documentation for routing guide internally to comply with shipping requirements.
l Resolves customer concerns in an expeditious and tactful manner.
l Keeps customers AR up to date and resolves any past due invoices or payment disputes.* Prepare for external audits as requested.
- What you will bring:Education Background/ MajorBachelor's degree in any discipline
Experience(Ideal)At least 1-2 years of work experience in the semiconductor or logistics industry.
Knowledge(Ideal)l Knowledge of SAP HANA ERP system for customer order management.
l Experience in Supply Chain and Customer Service would be advantageous
l Experience in working within the Semiconductor industry would be advantageous.
l Knowledge of Model N system would be advantageous.
l Knowledge of FTZ process would be advantageous
Abilities/Qualitiesl Proficient in using office software;
l Proficient in English listening, speaking, reading, and writing;
Skills/Certificationsl Proficient in project and personnel management, as well as interdepartmental coordination skills;
l Market and customer communication skills;
- Why Join MCC:
Compensation/Benefits
l Be part of a forward-thinking team shaping the future of semiconductor technology
l Competitive compensation package, including bonuses
l Professional development opportunities and continuous learning
l Collaborative work environment with passionate colleagues
l Competitive compensation package, including bonuses
l Professional development opportunities and continuous learning
l Collaborative work environment with passionate colleagues
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