Customer Support Specialist

Mô tả công việc:

• Deliver Profit-Driven Support: Handle customer inquiries across channels on Gorgias, recognizing each interaction builds loyalty and contributes to revenue.
• Provide Expert Guidance & Resolve Issues:
  • Offer timely, empathetic, and solutions-driven support, acting as a Trusted Advisor in every interaction.
  • Resolve issues efficiently using documented processes.
• Utilize Technology Effectively: Use CRM tools to manage tickets accurately and efficiently (Gorgias).
• Contribute to Continuous Improvement: Report customer feedback and recurring issues to support team development.

Chức vụ: Nhân Viên/Chuyên Viên

Hình thức làm việc: Toàn thời gian

Quyền lợi được hưởng:

• Compensation: 7.000.000 - 12.500.000 VND/month + incentive based on performance (negotiate).
• Career Growth: Fast-track promotion opportunities, including a path to CS Leader.
• Professional Development: Gain access to the latest AI tools, automation technologies, and advanced CRM systems to stay ahead in delivering exceptional customer experiences.
• Workplace Culture: Join a dynamic, innovation-driven environment focused on employee success.
• Additional Benefits: Social insurance, statutory leave, and team-building activities.

Yêu cầu bằng cấp (tối thiểu): Trung cấp - Nghề

Yêu cầu công việc:

Your Credentials

• Experience: 2+ years in Customer Experience, Customer Success, or E-commerce support (preferably in DTC, Dropshipping, POD, or E-commerce industry).
• Language Proficiency: Good command of English (both written and spoken) to communicate with international customers.

Core Competencies

• Customer-Centric Mindset: A passion for delivering outstanding customer experiences and fostering loyalty.
• Problem-Solving & Adaptability: Strong ability to identify customer pain points and implement effective solutions.
• Proactive & Sales-Oriented: Ability to recognize upselling or cross-selling opportunities that benefit the customer.
• Collaboration & Communication: Strong teamwork skills and the ability to work cross-functionally.

Behavioral Traits

• Empathy & Active Listening: Ability to deeply understand customer concerns and provide thoughtful solutions.
• Ownership Mentality: Proactive in improving workflows and taking initiative without being asked.
• Growth Mindset: Open to feedback and continuously seeking ways to improve CX strategies.

Yêu cầu giới tính: Nam/Nữ

Ngành nghề: Chăm Sóc Khách Hàng,IT Phần Cứng,IT Phần Mềm,IT Support