Position Summary
1. Standardize capabilities required for back-end process operation to enhance customer experience. Examine the level of capabilities, establish KPIs and conduct improvement activities by country.2. Eliminate customers' inconveniences in processes before and after purchases including SCM, logistics and CS. Improve back-end processes to encourage customers to revisit.
Role and Responsibilities
1. [Business Process] Execute process activities including designing sales process and optimizing operational organizations so as to attract customers and further, make a purchase.
2. [Back-end Process] Draw insights from the SCM/Inventory status monitoring aimed at boosting offline customer satisfaction, activities to minimize stock-out and organize standards for prices/promotions, as well as from CS/Logistics status.
3. [Change Management] Supervise activities to analyze business operation levels and improve KPIs by subsidiary.
Skills and Qualifications
- Has a wide range of experience, uses professional concepts and company objectives to resolve complex issues in creative and effective ways
- Works on complex issues where analyzing situations or data requires an in-depth evaluation of variables. Exercises judgement in selecting methods, techniques and evaluation criteria to obtain results. Determines methods and procedures on new assignments and coordinates other's tasks
- May manage a group such as coordinating activities regarding costs, methods and staffing
- Typically requires at least 8 years of related experience and a Bachelor's degree; or 6 years and a Master's degree; or a PhD with 3 years
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