General Information
Country/Region
Vietnam
Province/City
Phu Quoc
Location
New World Phu Quoc Resort
Department
Talent and Culture
Job Type
Full-time Permanent
Job Description
OUR PURPOSE AND CULTURE
We are driven to create a future where people and place enrich one another. We are wholly committed to rooting ourselves more deeply in every place we are in while setting new benchmarks for positive impact.
As a pioneering collective with a common purpose, we curate extraordinary moments and honor the soul of every place along our journey. At Rosewood Hotel Group, we answer The Calling. Together, we Make the Place.
THE TEAM
As part of the global Talent & Culture Team, which focuses on fostering a high-performance, inclusive workplace aligned with Rosewood Hotel Group’s luxury service standards, this role contributes to strategic HR initiatives, talent development, and cultural transformation. You will report directly to the General Manager, collaborating closely with department heads, corporate teams and local labor authorities.
YOUR ROLE
As Director of Talent & Culture, you will strategically lead and oversee all aspects of human resources, ensuring alignment with Rosewood’s luxury service standards and business objectives. Your expertise will drive organizational excellence through the following areas: Organizational Development, Human Resource Administration, Associate Reward Systems (Compensation & Benefits), Training & Development, Associate Resourcing and Planning (Selection & Recruitment), People Management and Services (including associate relations and industrial relations), Legal Reporting (including Policies & Procedures and quality service standards), as well as Systems and Administration for payroll processing.
HOW YOU’LL MAKE THE PLACE
- Develop and execute comprehensive talent strategies including workforce planning, recruitment, compensation, and performance management for hotel operations
- Lead organizational development initiatives to embed Rosewood's culture, values and brand standards across all associate touchpoints
- Oversee all HR operations including policy administration, employee relations, training programs, and compliance with local labor regulations
- Design and implement associate engagement programs (wellness initiatives, recognition systems, communication channels) to foster a positive work environment
- Manage HR budgets, analyze workforce metrics, and provide executive reporting to support data-driven decision making
COULD THIS BE YOU?
- You bring 5+ years in senior HR leadership, ideally in luxury hospitality, with a track record of strategic talent solutions.
- Your expertise in Vietnam labor law ensures compliance while fostering a fair, thriving workplace.
- You’re fluent in Vietnamese and English, bridging communication gaps across all levels.
- You translate business objectives into HR initiatives that boost performance and culture.
- You’re a collaborative leader who builds trust with teams, executives, and external partners.
- You hold a degree in HR, Hotel Management, or a related field, paired with sharp problem-solving and project management skills.
OUR COMMITMENT TO YOU
At Rosewood Hotel Group, your voice is heard – and valued. We’re a community that encourages associates to be themselves, not fit into a fixed culture, and this philosophy shines through in our commitments to reflect and honor the history, culture and geography of our destinations. We’re not only committed to building and nurturing genuine, long-lasting relationships but to transforming them – and our Diversity, Equity and Inclusion (DEI) strategy helps put these principles into practice.
About Us
The Resort offers 375 pool villas with a configuration of 3 & 4 bedrooms. New World Phu Quoc Resort luxuriously reflects all the charm of the verdant Vietnamese island that is proving an increasingly irresistible lure to visitors from around the world. It is also a gateway to exploring Phu Quoc’s captivating culture and island lifestyle.
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