District Manager

Purpose & Overall Relevance For The Organization

• Meeting or exceeding district sales and profit targets
• Coaching Store Managers to drive commercial success and excel in customer service
• Ensuring proper execution & compliance of established policies, procedures, initiatives and directives
  
  

Key Responsibilities

Functional

• Take full ownership of the district and its commercial success
• Managing stores to deliver sales and profit targets and manage store cost base.
• Analyze relevant data to probe and challenge the status quo with both Partners’ Retail Back Office and Store Managers
• Spend focused time on the sales floor during store visits to determine service improvement opportunities and to coach the Store Managers
• Plan and prioritize structured store visits to maximize the district’s performance
• Dedicate a minimum of 3.5 days per week to completing store visits and ensure all stores in the district are visited at least once per month
• Manage and approve weekly and monthly schedule to maximise time spent on the shop floor especially during peak, including store managers to be working during peak weekends.
• Review Mystery Shopper visit reports and support stores in developing and implementing action plans to improve service standards as required to achieve minimum 80% score.
• Ensure compliance with established retail policies, operating procedures, initiatives and directives through store audits
• Ensure the legal and financial integrity of the district’s store portfolio
• Manage loss prevention (stocktake, cycle count) as well as health and safety risks
• Share best practices to drive overall Market and Global retail performance
• Be a Brand Ambassador, consistently exhibiting the Brand Attitude and Values
• Ensure proper in-store Brand execution, according to established standards and directives, in all stores within the district
• Facilitate the effective and timely delivery and execution of Foundational and Seasonal Brand and product training materials in the stores
• Assess and make recommendations to improve the commercial viability and availability of products for the district’s stores
• Contribute to all aspects of business development including new store openings and recommendations for closure.
• Support and organise temporary ‘Pop up’ store formats in District as necessary.
• Coach Store Managers to increase their store’s sales, productivity and profitability
• Drive a service and selling culture in the district
• Review xNPS reports and support stores in developing and implementing action plans to improve service standards as required to achieve service score target
• Lead the recruitment, on-boarding, training and development efforts in the district
• Own succession planning for the district
• Ensure compliance to established HR policies and procedures
• Create a high-performance culture by setting clear expectations, analyzing performance and giving appropriate and prompt feedback including actively managing poor performance
• Coach, motivate and inspire Store Managers to accomplish store goals and maximize their individual performance, both face-to-face and remotely
• Champion and lead training within district, identifying training opportunities and providing feedback on training opportunities to Retail Back Office.
• Seek coaching and learning opportunities to continually improve your performance
  
  

Pre-requisite Knowledge / Skills

Diploma/Degree in Sales / Marketing / Retail Management

Minimum 5 years of retail management experience with at least 4 years in operations, preferable experience in the sport or clothing industry

PC literature, excellent oral and written communication skills in English and local languages

Strong in organizational skills, meticulous and a team player with ability to work independently

Able to multi-task & manage projects

Good interpersonal and communication skills and self-confident in interacting with all levels within and outside the organization

Mature, dedicated, resourceful and committed towards works, employees and consumers

adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an equal opportunity employer.