The job holder responsible for:

• Consult/ Propose/ develop/ coordinate the implementation of: (1) projects to build Collection governance/Operating model/Framework/Strategy/SystemvàPlatform/People development to maximize and maintain the operational efficiency of the Collection model ; (2) define the model; debt collection methods, principles, standards, measurement/evaluation,... in management, operation and supervision of debt collection activities to ensure efficiency
• Directly implement/advise the implementation of debt recovery strategies/methods according to regulations and processes from time to time
• Support the Director of Debt risk mitigation/Debt Risk mitigation Management và Operation in giving ideas to improve the quality of Effectiveness/Productivity of Risk mitigation strategy/operation

I. General Responsibilities:

• Strictly comply with the Bank's Labor Regulations
• Perform work in accordance with policies, regulations, procedures, internal guidelines... , and service quality commitments (SLAs).
• Comply with the work arrangement and training of Techcombank and of the Division

II. Professional Responsibilities:
1. Participate in perusing proposal/ collaborating in the deployment of bank-wide collections technology establishment/ transformation projects as well as maintaining the effectiveness of the operation of technological system/ tools regarding debt collections

• Provide analytical opinions, assessment and proposal of solution for system/ tools
• Collaborate with related units to build the set of selection criteria for system/ tools to enhance operational effectiveness
• Consult, suggest/ propose solutions in building MIS for the managemetn, forecasting and operation of debt collections
• Consult in the process of building parameters and principles to apply in debt management system (DMS) in case of emergence of new proposal for compliant assurance in collections

2. Participate in researching and proposing models, strategy, collections channel/ method, principles, regulation, accountability/ responsibility distribution, assessment/ measurement/ acknowledgement tools,... in collections management and interaction

• Consult and/ or directly involve in buidling/ establish related parts: (1) collections model (2) collections channel/ model for each customer segmentation, (3) principles to manage collections partners/ agencies; (4) distribution of accountability/ reponsibility in debt collections managament and operation, (5) plan for assessment/ measurement/ acknowledgement of debt collections effectiveness and (6) interactive/ feedback mechanism and debt management/ operation principles time to time to effectively manage collections operation as well as aligning with general policies and risk apetite framework in debt collections.
• Collaborate with related units to establish essential documents for debt collections
• Advise in building credit policy, product, program to detect implicit risks and provide solutions to control and limit risks, enhance collections effectiveness

3. Participate in collections management and operation in accordance with bank-wide models and strategies time to time:

• Directly involve/ consult in the deployement of plans to select appropriate partners/ operating units for collections demand
• Directly involve/ consult plans and methodology for operation of risk mitigation strategy/ other strategies in compliance with regulation, procedures time to time
• Consult, connect units in debt handling operation for operational units to deploy special collections strategies (debt sale, other collections strategies)

4. Participate in management of debt collections based on bank-wide models and strategies time to time:

• Involve in consulting and establishing specific criteria set/ KPI and standard measurement system for operational unit
• Advise Unit Director about solutions/ orientation to manage and monitor the portfolio of problematic loans

5. Participate in monitoring collections operation:

• Involve in consulting/ account for establishing the criteria set to measure effectiveness/ deploy the effectiveness measurement process for policy/ system/ operation/ monitoring of debt collections in segmentations/ portfolios to define proposal for enhancement of management
• Involve in consulting/ account for management and deployment of inspection/ assessment process to ensure that the collections operation always comply with Risk Management framework and business direction
• Involve in consulting, suggesting in complicated cases in terms of feedback interaction or credit loop closing

6. Training: Participate in buiding/ implementing training and communication program as per request of director level to enhance debt collections effectiveness
7. Participate in consulting of building debt sale and risk transferring policies
8. Participate in consulting of building policies/ procedures/ guidance for debt collections
9. Participate in consulting of building compliance and legal policies for special business operation
10. Participate in handling complicated issues regarding debt collections operation
III. Perform other related tasks at the request of the Director, Risk Mitigation