Nộp hồ sơ ứng tuyển
THÔNG TIN CƠ BẢN
Số lượng
1
Nơi làm việc
Quận Hải Châu - Đà Nẵng
Giờ làm việc
Làm theo ca
Loại hình
Khách sạn/ Khu căn hộ Resort/ Khu Du lịch
Ngành nghề
Tiền sảnh
Vị trí
Giám đốc, phó giám đốc Bộ phận/ Trưởng phòng/ Tổ trưởng
Cập nhật
06/08/2025 16:35
MÔ TẢ CÔNG VIỆC
- Reports directly to and communicates with the Front Office Manager/ Assistant Front Office Manager or their delegate on all pertinent matters affecting guest service and hotel operations.
- Provides functional assistance and direction to all departments.
- Cooperates, coordinates and communicates with other hotel departments as required.
- Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel
- Responds to guest needs and resolves related problems and complaints
- Supervises and directs Front Office personnel.
- Supports and assists Front Office personnel and all departments at peak periods.
- Ensures Ensures VIPs and Accor Live Limitless guests receive special attention
- Inspects front of house and back of house regularly for cleanliness.
- Assists Guest Relations in greeting, rooming, and sending off VIP guests.
- Monitors appropriate standards of conduct, uniform, hygiene, and appearance of staff.
- Promotes inter-hotel sales and in-house facilities.
- Checks billing instructions and monitors guest credit
- Analyses and approves discounts and rebates.
- Analyses the rate variance report to ensure rooms revenue control
- Takes action with the Property Management Systems (OPERA) in emergency situation.
- Fully conversant with all hotel emergency procedures.
- Ensures front line staff complies with FIT marketing techniques and maximize sales."
- Negotiable salary;
- Social Insurance contribution on full salary;
- Periodic health checking
- Discount for all services of Accor
- Bachelor’s Degree or Diploma in Hotel Administration, Hotel Management or equivalent
- 2 years experience in front office / guest services or related discipline including supervisory experience
- Proficient in the use of Microsoft Office and OPERA
- Problem solving and organizational abilities
- Fluent in English
- Resume (CV) sent to Thuydung.NGUYEN(chấm)accor.com
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