POSITION: Growth & Business Analyst
Innovature is looking for a data-driven and strategic Growth Analyst to join our team. In this role, the employee will play a key part in identifying growth opportunities, analyzing market trends, optimizing client acquisition strategies, and supporting revenue expansion initiatives for our BPO services. The Growth Analyst will collaborate with cross-functional teams—including Sales, Marketing, Operations and Finance—to deliver insights that drive business scalability and long-term success.
WHO WE ARE:
Innovature BPO is a Vietnamese company with more than 10 years of experience in providing outsourcing solutions to clients worldwide. Our services support from call center, 24/7 bi-lingual customer care services, digital marketing to bookkeeping and data analytics services. We offer full time remote resources who are able to deliver the standard that meet global manpower requirement and utilize our business analytics, SLA and other performance metrics to help our clients boost productivity. Our mission is to enable clients to become high-performance businesses and create long-term partnership. Our vision is to connect Vietnamese talents to global labor market demands.
WHAT YOU WILL BE DOING:
Market & Competitive Analysis:
- Research and analyze BPO industry trends, market dynamics, competitors, and customer need to identify growth opportunities.
- Monitor emerging markets, verticals, and geographies for business expansion.
Data & Business Insights:
- Collect, structure, and interpret data related to sales performance, lead generation, customer retention, and operational efficiency.
- Develop dashboards and reports to track KPIs related to growth and business development.
Revenue & Client Growth Strategy:
- Support pricing models, business cases, and ROI analysis for new service lines or client proposals.
- Analyze client accounts to identify upselling, cross-selling, and retention opportunities.
Performance Optimization:
- Collaborate with sales and marketing teams to optimize lead generation campaigns and conversion funnels.
- Provide insights on channel effectiveness and customer acquisition costs (CAC).
Forecasting & Planning:
- Assist in financial forecasting and demand planning to support scalability.
- Create data-backed recommendations for senior leadership on expansion strategies.
WHAT WE ARE LOOKING FOR:
- Bachelor's degree in Business, Economics, Statistics, Data Analytics, or related field.
- 2–4 years of experience in business analysis, growth strategy, or related roles (preferably in BPO, outsourcing, or consulting industries).
- Strong analytical and quantitative skills with proficiency in Excel, SQL, or BI tools (Tableau, Power BI, etc.).
- Knowledge of CRM and marketing automation tools (e.g., Zoho, Salesforce, HubSpot) is an advantage.
- Excellent communication and presentation skills—ability to turn complex data into clear business insights.
- Strong problem-solving mindset with attention to detail.
- Ability to work cross-functionally and thrive in a fast-paced, target-driven environment.
WHAT WE OFFER:
We treat people fairly and with dignity, keeping a healthy perspective about life and work and fostering a positive and enjoyable work environment with appealing benefits as below:
- A competitive monthly salary based on your ability
- 13th month Tet bonus & bi-annual performance bonus
- 12 Annual leaves + 2 Sick leaves
- Annual salary review
- Attractive employee awards
- Social insurance and healthcare insurance upon Vietnam Labor Code
- PTI insurance package, and annual health check
- An English-speaking environment
- An open culture that spurs creativity, innovation, and inclusivity
- A variety of training courses for your career development
- Diverse activities to foster relationships, including company trips, year-end party, employees' birthdays
- An open-space office, a cafeteria, and a range of modern equipment
- Other allowances from referrals and special occasions (weddings, seniority, and new-born baby)
WORK LOCATION: 9th Floor, Ree Tower, 9 Doan Van Bo, Xom Chieu Ward, HCMC.
WORKING HOURS: 9AM – 6PM (Mon – Fri)
Job Type: Full-time
Pay: Up to 30,000,000₫ per month
Application Question(s):
- Your expected monthly salary:
- Your expected start date:
- How would you describe your English proficiency?
