Datacolor, a global leader in color management solutions, provides software, instruments and services to improve the precision, performance and efficiency of your color workflow. We understand that details matter, and precise, consistent replication is essential.
Our easy-to-use and highly sophisticated devices and systems have been consistently delivering cost effective, best-in-class color measurement performance to industry leaders for more than 50 years, so you know that you can count on us to do the same for you.
Our global teams provide sales, service and support in over 100 countries throughout Europe, the Americas and Asia. For more information, visit www.datacolor.com
In order to support our business, we are looking for a Hardware Engineer.
Position Summary:
This position will be responsible for providing Hardware technical support for Vietnam and SEA and reporting to STS Manager of SE Asia/ANZ/JPK.
Essential Duties and Responsibilities:
- Deliver service and technical support to end-users via phone, through the use of Salesforce software or via remote PC connection.
- Interact with customers to provide and process information in response to hardware technical support inquiries, concerns, and requests about products.
- Diagnose and resolve technical hardware issues involving connectivity, function and performance of Instruments.
- Follow standard processes and procedures to document issues.
- Identify and escalate priority issues per client specifications.
- Organize ideas and communicate oral messages appropriate to listeners and situations.
- Follow up and make scheduled call backs to customers where necessary.
- Process and distribute instrument certification documentation in a timely manner.
- Train customers in how to operate and maintain the equipment properly, especially related to hardware.
- Offer the best annual service packages to the customers according to the company policies.
- Other tasks assigned by manager.
Experience & Qualifications:
You have:
- College or above, major in mechanical, electronic engineering, preferred automation background.
- Has at least 3 years and above working experience, and with field service experience
- Production and Processing-Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
- Problem Sensitivity-The ability to tell when something is wrong or is likely to go wrong, relevant knowledge structure in Paint, Coating and Plastic industry.
- Computer Science and Electronics-Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
- Engineering and Technology-Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
- English is the must; Chinese is a plus.
- Teamwork spirit & good interpersonal communication skills.
Location: Vietnam-HCMC
Our offer:
You will work in an innovative organization that estimates the value of the people working correctly in a friendly atmosphere and a very open and informal culture with room for personal input.
Our Core Values:
Learn, understand and live the Datacolor Core Values of Customer Focus, Execution, Ownership, Teamwork, Learning, and Passion.
Interested:
If you feel you have what it takes to be the new hardware engineer at Datacolor, we look forward to hearing from you.
Please send your motivation letter and resume to Ms. Ivy Wang, HR Generalist, [email protected].
Datacolor is an Equal Opportunity Employer.
Datacolor will not sponsor this position.
