Responsibilities:
Handling 24/7 inbound and outbound calls about customers and sales’ Healthcare claims concerns, enquiries and complaints in a timely manner and in accordance with company’s policy, providing right information, appropriate solutions and alternatives;
Handling hospitals/medical providers’ enquiries for arrangement of direct billing services to MVL’s clients;
Contribution as Subject Matter Expert in projects relating to enhance healthcare services;;
Collaboration with cross departments/functions to smoothly solve all claims-related issues and reach claims objectives;
Duties to support Department targets and Company objectives as and when assigned by Team leader/Line Manager.
What we're looking for:
EDUCATION / TRAINING
University or College Degree
English intermediate is preferred
PROFESSIONAL / TRADE QUALIFICATION
Insurance Business
COMPETENCIES
Hard working, honesty, be able to work under high pressure
Negotiation
Problem solving skill
EXPERIENCE
Having experience at least 3 years in insurance.
COMPUTER PROFICIENCY
MS Office
KEY WORKING RELATIONSHIP
Good attitude and respect colleagues
Team work
When you join our team:
We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].
Working Arrangement
In Office
