ICT Support (Vietnamese Only)

About us

Damen Song Cam Shipyard Co., Ltd (DSCS) is a joint venture between Damen Workboats in the Netherlands (70%) and Song Cam Shipyard (30%), member of SBIC and based in Haiphong, Vietnam. At a 42 hectares site just outside Haiphong, Damen Song Cam is a strategic and preferred production location within the Damen Workboats to produce tug- and workboats up to 60 meters. At the moment the shipyard is a dedicated outfitting shipyard: up to 40 hulls are procured from our partner shipyards. DSCS is performing outfitting, commissioning and delivery to clients worldwide. The strategy to grow is successful. Growth in volume, expanding the product portfolio, expanding other maritime activities (services, supervision) within the group.

ICT department has the following core functions:

• ICT department provides support to local user/department at DSCS on operations such as: ICT service desk, Global Damen Workspace. With its function, ICT Support control local ICT issue/request and manage local ICT infrastructure/system.

• DSCS ICT is member of Regional Support Asia team (Global IT Run) that delivers service support of the Global solution/project to Damen users.

The role

The ICT Support is responsible for first line and second line support to Damen users with a strong focus on delivering service and customer satisfaction.

Key accountabilities

As a ICT support, your tasks are the following:

• Registration/Dispatch/Tracking calls:

Act as a single point of contact for phone calls and emails from staff regarding IT issues and queries;

Receiving and logging ticket (registration in Service Now) of requests and issue from Damen user via telephone calls, e-mail, and Service Now/Self Service Desk

Tracking and managing follow-up for the registered request and issue until they are re-solved

Escalate unresolved calls to other support team(s)

• Provided user support:

1st and 2nd line support - troubleshooting of IT related problems, from in-house software to hardware, such as Laptops, PCs, mobile device, and some office/communication equipment Troubleshoot basic network issues; Basic Active Directory knowledge: user accounts, user group, …etc Arrange for external technical support where problems cannot be resolved internally, with follow-up if needed

• Administration task:

Maintaining the Asset Management and tracking of Changes

Update and maintain paper work

• Enforcement rules:

Commit to company regulations and policies

Commit to HSEQ and safety regulations

Skills & experience

To be successful in this role you bring:

• Education

An ITIL qualification is preferable but not essential

An IT related education

English is sufficient (Ielts 6.0/ Toeic 650)

• Experience

At least two years of previous IT Service Desk and/or ICT Support

Feeling with Incident Management, Change Management and Service Level Agreements;

Basic User & Security Group Active Directory administration

Strong knowledge of Microsoft based operating systems, with emphasis on Windows 10 and Office 365

What we offer

Here at Damen, we realize supporting and managing many talented individuals is of great essence. We understand that the key to success is to find the right person for the right job. That’s why we continually invest in your development. Damen offers you:

• a dynamic international working environment focusing on technology and innovation;

• a competitive salary;

• holiday bonus, Tet bonus, quarter bonus;

• monthly fuel allowance;

• 24/7 insurance + health insurance for employee and spouse

• social insurance

• business trip allowance (if any) ;

• continuous focus on professional and personal development thr ough training programs .
  

Other

Damen Song Cam does not approve of a commercial, contractor and/or agency acquisition or commercial use of this advertisement. Proposing candidates without invitation is not appreciated and will not be considered.