IT Customer Support (Up To 24mil, English Required, Training Offered)

Mô tả công việc:

Your role & responsibilities

Provide technical support to Microsoft consumers:

• Effectively communicate technical information and troubleshooting steps to Microsoft consumers via phone and email in English.
• Utilize strong knowledge of Windows system to diagnose and resolve customer issues.
• Clearly document customer interactions, resolutions, and knowledge gained for future reference and team knowledge sharing.

Maintain high-quality service delivery:

• Adhere to service level agreements (SLAs) and performance metrics.
• Proactively identify and escalate critical issues.
• Contribute to continuous improvement of support processes and knowledge base.

Ensure data security and compliance:

• Strictly adhere to Microsoft's Code of Business Conduct and data privacy guidelines.
• Safeguard customer Personally Identifiable Information (PII) at all times.
• Maintain confidentiality of sensitive information.

Chức vụ: Nhân Viên/Chuyên Viên

Hình thức làm việc: Toàn thời gian

Quyền lợi được hưởng:

• Competitive salary depending on experience
• 90% contribution of the gross salary to social insurance from the company side
• Full salary during the probationary period
• 12 days of annual leave, 8 days of sick leave
• Annual Health Checkup
• Working 5 days a week with 2 unfixed days off (Schedule will be arranged by Head of Department)

Yêu cầu bằng cấp (tối thiểu): Trung cấp - Nghề

Yêu cầu công việc:

Technical Skills:

• Proven experience in providing technical support to end-users.
• Strong understanding of Microsoft Windows systems, especially Directory Service or Networking.
• Familiarity with IT troubleshooting methodologies and tools.

Communication & Interpersonal Skills:

• Excellent written and verbal communication skills in English (fluency required).
• Outstanding customer service skills with a focus on empathy, patience, and active listening.
• Ability to clearly and concisely explain technical concepts to technical and non-technical customers.

Professional Attributes:

• Passion for technology and a desire to learn and grow within the IT industry.
• Strong problem-solving and analytical skills.
• Ability to work independently and as part of a team.
• Adaptability and flexibility to work in a fast-paced environment.

Shift Availability: Available to work rotating shifts as determined by the manager.

Yêu cầu giới tính: Nam/Nữ

Ngành nghề: Chăm Sóc Khách Hàng,IT Helpdesk,IT Phần Cứng,IT Support,Quản Trị Hệ Thống