IT Local User Support Officer (Outsourced)

Mô tả công việc:

Key objectives

• Deliver end-to-end IT onsite support services.
• Manage IT incidents, service requests, and infrastructure (including servers and networking).
• Oversee IT asset management (lifecycle, CMDB, and stock management).
• Provide administrative support for key business applications.
• Ensure high end-user satisfaction and meet Service Level Agreement (SLA) commitments.
• Conduct end-user digital upskill training through workshops and online activities.
• Serve as the primary contact for all IT activities.

Job Responsibilities

• Provide comprehensive IT support, encompassing incident, request, and asset management (including lifecycle and CMDB contributions).
• Deploy and maintain IT hardware (PCs, laptops, network devices) and applications in adherence to company policies.
• Manage the ICT infrastructure within the office, including server room access, PBX, racks, and network equipment.
• Ensure network stability by actively monitoring and collaborating with ISPs to guarantee uptime.
• Act as the primary IT liaison for internal and external service providers, coordinating support to minimize downtime.
• Oversee IT onboarding and offboarding processes for all end-users.
• Contribute to the IT Knowledge Base and adhere to routine operational checklists.
• Collaborate on IT projects with local and corporate teams, and manage all relevant documentation and reporting.
• Perform additional tasks as assigned by the Line Manager.

Chức vụ: Nhân Viên/Chuyên Viên

Hình thức làm việc: Toàn thời gian

Quyền lợi được hưởng:

• Môi trường làm việc dân chủ, hiện đại, chuyên nghiệp, có cơ hội thăng tiến và ổn định lâu dài.
• Được đóng BHXH, BHYT, BHTN theo quy định của nhà nước.
• Được hưởng chế độ chăm sóc sức khỏe toàn diện.
• Được hưởng các quyền lợi khác theo chính sách của công ty

Yêu cầu bằng cấp (tối thiểu): Đại Học

Yêu cầu công việc:

• Education: Bachelor's degree in Information Technology or a related field.
• Experience: A minimum of 5 years of experience as an IT Administrator.
• Skills & Knowledge:
• Strong English communication skills, coupled with excellent problem-solving abilities and a customer service-oriented mindset.
• Solid understanding of IT Service Management (ITSM) principles and Service Level Agreements (SLAs).
• Relevant certifications such as Microsoft Certified: Windows Server Hybrid Administrator Associate (or equivalent) and CompTIA Network+ (or equivalent Network System Administrator certification).
• Knowledge of cloud computing (e.g., Azure, AWS) and ITIL framework is a significant advantage.

Yêu cầu giới tính: Nam/Nữ

Ngành nghề: IT Phần Cứng,IT Support,Quản Trị Hệ Thống