All qualified candidates will be given fair consideration. Per GDPR, any CV or personal information you submit will be used strictly for recruitment. Your data will be processed based on legitimate interest, securely stored, and not shared outside the recruitment process.
About The Company
Cycle is a consulting firm specializing in digital transformation, IT strategy, and regulatory compliance across Southeast Asia. They deliver impactful, tech-enabled transformation projects for leading organizations, combining international standards with local expertise. By joining Cycle, candidates become part of a high-performing team that supports clients in critical industries, including healthcare, to strengthen IT resilience and operational excellence.
Opportunity Details
Working Location: On-site at client location in Ho Chi Minh City, Vietnam
Working Time: 9:00 AM 6:00 PM, Monday to Friday
Employment Type: Full-time
Compensation: Commensurate with the experience level
Benefits: According to the Labor Law
Reporting Line: Client IT Manager
Team Management: None
Role Purpose
The IT Support Specialist will be responsible for providing essential support to the client’s IT department in the healthcare sector. The role will focus on improving IT processes, managing IT assets, and ensuring alignment with international standards. This specialist will provide hands-on technical support, contribute to process improvements, and reinforce the client’s IT operations to meet both day-to-day and long-term objectives.
Main Objectives
Within 3 months: Perform hands-on IT tasks under Cycle’s management to help bring the client’s IT department up to international standards and establish collaboration with the existing team.
Within 6 months: Deliver improvements in IT asset management and reporting accuracy, and strengthen cybersecurity compliance.
Within 12 months: Ensure ITIL processes are in place to provide structured, reliable, and sustainable IT service management.
Responsibilities
Core Responsibilities
Support the client in maintaining a complete and accurate list of IT assets.
Assist with the administration and management of user accounts and Active Directory.
Support cybersecurity measures, including monitoring, remediation follow-up, and implementation of controls.
Additional Responsibilities
Maintain IT documentation, including network diagrams, SOPs, and technical records.
Provide general IT support to client teams when required.
Candidate Profile
Education & Qualifications
Bachelor’s degree in Information Technology, Computer Science, or a related field (required).
Certifications in Microsoft, CompTIA, VMware, or similar (preferred).
Professional Experience
Minimum 3 years of experience in IT administration roles, focused on Windows Server environments.
Experience supporting IT operations in environments undergoing restructuring.
Technical Skills
Windows Server (2016/2019/2022) administration.
Active Directory administration.
Networking fundamentals (TCP/IP, DNS, DHCP, firewalls).
IT asset management systems (e.g., GLPI).
Fluency in Vietnamese; English language skills are an advantage.
Behavioral Competencies
Attention to detail.
Team collaboration.
Knowledge Domain
ITIL best practices for IT service management.
Application Process
To complete your application, Cotalent will email you at the address listed in your CV with a tailored questionnaire designed to enhance your chances of reaching the interview stage. Please check your inbox regularly, including your spam or junk folder, as completing the questionnaire is necessary to finalize your application and move on to the next phase.
Recruitment Steps: CV review and initial shortlist, 1st interview with Cycle HR/IT team, 2nd interview with client IT team.
Timeline: 12 months.
Final Decision Maker: Cycle IT Manager.
