QA Lead - BPO (Up to 24M, Retail & E-Commerce Welcome)

Mô tả công việc:

Quality Assurance (30%)

• Lead and mentor a team of QA members. Provides QA oversight and guidance to QA team members to ensure KPI metrics are met and that QA activities are handled in accordance with project standards.
• Oversee all aspects of quality assurance including establishing metrics, applying best practices, and developing new tools and processes.
• Oversees the operation to ensure quality is not compromised by resource constraints, changes in scope, or compressed schedules
• Develop and implement quality assurance strategies and test plans.
• Coordinate with TM/TL to understand product requirements, and participates in problem solving sessions to better overall performance of the team

Compliance Assurance (35%)

• Coordinate activities throughout the company to ensure efficiency and adherence to corporate compliance policies. Regularly complete compliance reports.
• Collaborate with cross-functional teams to cultivate a culture of discipline and compliance.
• Request equipment and related accounts for new hire onboarding. Regularly complete account reports.
• Assist in the process of tool issues, raise bugs related to MS Applications

Instruct and assist the team with the system updating and upgrading

• Update and maintain Compliance policies and procedures.
• Oversee compliance and internal regulations to ensure high standards of discipline and accountability within the team.
• Conduct regular Compliance audits/tests to ensure high standards of discipline and accountability within the team.
• Identify and track Computer/ laptop defects and inconsistencies.

Administrative Support (35%)

• Provide accurate information and statistics to fulfil Business Review reports on a timely basis.
• Analyze data to identify trends, patterns, and insights that inform business decisions.
• Communicate findings, recommendations, and project updates to stakeholders and executives.
• Identify opportunities for process improvements and contribute to ongoing optimization efforts.
• Check attendance of team members on the site.
• Provide reports of attendance, service quality, productivity, availability, and other key metrics on a daily, weekly, and monthly basis.
• Schedule meetings and take detailed minutes. Follow up on important actions and decisions from meetings.

Chức vụ: Trưởng Nhóm/Trưởng Phòng

Hình thức làm việc: Toàn thời gian

Quyền lợi được hưởng:

20 days leave (12 days of annual leave and 8 days of sick leave)
Training will be offered
Activities: Birthday party, Employee engagement activities
Salary at 100% during the probationary period 90% contribution of the gross salary to social insurance Full working equipment will be provided Annual Health Checkup

Yêu cầu bằng cấp (tối thiểu): Trung cấp - Nghề

Yêu cầu công việc:

QUALIFICATIONS

• Ability to analyze complex data sets, identify patterns, and derive meaningful insights to support decision-making and problem-solving.
• Proficiency in excel, data analysis tools and techniques.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively with cross-functional teams.
• Experience with business process modeling and documentation tools.
• Excellent verbal and written communication skills to effectively interact with stakeholders, convey technical information clearly, and create comprehensive documentation.
• Understanding business processes, workflows, and industry-specific knowledge to align solutions with organizational goals and strategies.
• Capability to identify issues, evaluate alternatives, and propose innovative solutions to address business challenges.
• Expertise in gathering and documenting detailed business requirements, creating functional specifications, and user stories.
• Skill in managing relationships and expectations among diverse stakeholders, including clients, users, developers, and management.
• Ability to adapt to changing project scope, priorities, and timelines while remaining focused on delivering quality outcomes.

Requirements

• Open to candidates without BPO experience (preferred backgrounds: retail, e-commerce...)
• Proven experience leading a QA team
• Solid understanding of QA principles, tools, and methodologies
• Excellent analytical and problem-solving skills.
• Strong verbal and written communication skills.
• Proficiency in MS Office (MS Excel and MS PowerPoint, in particular).

- Able to take EMEA 15:00-24:00 and 23:00 - 08:00 (UTC+7) shifts

Benefits

• Competitive salary depending on experience
• 90% contribution of the gross salary to social insurance from the company side
• Full salary during the probationary period
• 12 days of annual leave, 8 days of sick leave
• Annual Health Checkup
• Working 5 days a week with 2 unfixed days off (Schedule will be arranged by Head of Department)

Yêu cầu giới tính: Nam/Nữ

Ngành nghề: IT Phần Mềm,QA/Test,SQL,Triển Khai Phần Mềm